Traffic Management Specialist

Allied Universal • Orlando, FL

18h • Onsite

About The Position

Allied Universal is hiring a Traffic Management Specialist to help ensure the efficient and safe flow of vehicular and pedestrian traffic through an airport terminal facility. The role focuses on traffic safety, parking enforcement, compliance with TSA mandates, and providing helpful information and enhanced hospitality to the traveling public. Specialists help create a positive travel experience and may be among travelers’ first and last person-to-person interactions with the airport environment.

The position coordinates with the Aviation Authority’s enforcement staff and manages curb activities. Duties may include initiating parking citations, coordinating vehicle towing, and preparing reports. The specialist works actively and visibly outside on the curb rather than inside the terminal.

Requirements

• High school diploma or equivalent.
• Ability to obtain an Airport Authority Credential.
• Minimum of 2 years of verifiable work experience, preferably in traffic management or customer service.
• Strong interpersonal and communication skills.
• Ability to de-escalate conflicts and remain composed in challenging situations.
• Ability to handle emergencies and provide excellent customer service.
• Ability to work actively in designated areas and adjacent zones when necessary.
• Professionalism and courtesy at all times.
• Understanding of traffic management procedures and parking regulations.
• Ability to enforce rules logically and exercise good judgment.
• Attentive listening skills, including the ability to offer positive solutions and assert authority only when necessary.
• A valid driver’s license is required for driving positions only.

Nice To Haves

• Prior airport operations, traffic, or customer service experience; one or more years is ideal.
• Certification in traffic/curbside management or a related field.
• Experience working in a fast-paced, dynamic outdoor environment.

Responsibilities

• Perform traffic management duties and follow approved operating procedures.
• Promote traffic safety, enforce parking rules, and enforce TSA mandates concerning unattended or waiting vehicles.
• Provide crowd control during emergencies or inclement weather.
• Assist the traveling public with information about flight activity, parking options, and other relevant matters.
• Provide customer service using effective written and verbal interpersonal communication.
• Coordinate with the Aviation Authority’s Landside enforcement staff and manage commercial vehicle activity at the curb.
• Initiate calls for parking citations and coordinate with the towing contractor to remove unattended vehicles.
• Maintain accurate records and prepare reports as needed.
• Remain active and visible in designated curbside areas outside the terminal.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• 401(k) plan enrollment, subject to eligibility requirements.
• Seven holidays annually paid at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED