Traffic Management Specialist
About The Position
AECOM is seeking a part-time Traffic Monitoring Specialist to support projects in the Sanford, Florida area. The role provides services at a client site in a 24/7 emergency operations and dispatch environment, with overnight, weekend, and holiday hours. Work is performed indoors at a desk that can be adjusted for sitting or standing and often involves repetitive functions. This public safety position requires focus, prioritization, organization, and attention to detail. The position works under limited supervision and involves relatively complex technical work. The specialist answers calls from outside partners and stakeholders; monitors and manages freeway and arterial traffic using FDOT ITS devices, SunGuide, and other software; and provides driver information through overhead signs and FL511. The role dispatches Road Rangers and other FDOT incident-management resources, documents traffic incidents in detail, and may perform additional data entry. It also includes monitoring ITS equipment and repair status, learning signal timing principles and notification procedures, participating in continuous improvement, and assisting with other operational functions. The specialist follows statewide Standard Operating Guidelines and local Standard Operating Procedures precisely.
Requirements
- High school education; no additional minimum experience is listed.
- Proficient oral and written communication skills (preferred).
- Genuine interest in traffic and public safety (preferred).
- One or more years of prior experience in a dispatch environment or another related customer service role (preferred).
Nice To Haves
- Proficient oral and written communication skills.
- Genuine interest in traffic and public safety.
- One or more years of prior experience in a dispatch environment or another related customer service role.
Responsibilities
- Answer calls from outside partners and stakeholders.
- Use FDOT ITS devices, including CCTV cameras and speed/volume detectors, the SunGuide Advanced Traffic Management System, and other software to monitor and manage freeway and arterial traffic.
- Provide driver feedback through overhead signs and FL511.
- Dispatch Road Rangers and other FDOT incident-management resources using telephones and push-to-talk systems.
- Document traffic-incident activity in detail to create historical records.
- Perform data entry beyond event documentation as needed.
- Monitor ITS equipment and report technical issues requiring repair; track repair status and notify relevant parties when repairs exceed allowed time.
- Learn signal timing principles and notification procedures for local maintaining agencies.
- Participate in continual improvement of operational activities.
- Assist with public information, mapping, performance measures, signal cabinet or field work, and contract management.
- Follow statewide Standard Operating Guidelines and local Standard Operating Procedures precisely.
Benefits
- Depending on employment status, benefits may include medical, dental, vision, life, AD&D, and disability benefits; paid time off; leaves of absence; voluntary benefits and perks; flexible work options; well-being resources; an employee assistance program; business travel insurance; service recognition awards; a retirement savings plan; and an employee stock purchase plan.
- Training and development programs designed to expand technical expertise and leadership skills.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
