Trade Specialist- Customs Brokerage (#2633)

GHY International • Buffalo, NY

3d • Remote

About The Position

The Trade Specialist supports accurate, consistent, and knowledgeable service for customs brokerage clients. Reporting to the Client Care Manager, this role oversees day-to-day client needs, audits released shipments, maintains client databases and work instructions, and helps resolve issues. The Trade Specialist also shares customs expertise with colleagues and supports the release team when additional expertise is needed. This position is intended for an experienced customs professional ready to take greater ownership of the client experience, deepen technical knowledge, and serve as a trusted resource for clients and teammates.

The role includes applying U.S. Customs rules and regulations, researching questions involving Customs and Partner Government Agency requirements, communicating with clients and other stakeholders, and supporting customs entry processing across transportation modes as needed. Remote candidates located more than two hours from a GHY office must hold an active U.S. Customs Broker License; candidates within two hours of a GHY office may be considered without one, depending on experience and location.

This is a full-time position, Monday through Friday, 40 hours per week. Two statutory holidays per year may be required. Compensation is based on experience, with scheduled salary assessments and a performance-based bonus program. GHY offers remote flexibility and describes itself as a family-led organization and Best-Managed Employer.

Requirements

• At least 3 years of customs brokerage or related industry experience.
• Certified Customs Specialist (CCS) designation.
• Strong knowledge of U.S. Customs rules and regulations.
• Advanced understanding of customs entry and commercial invoice requirements.
• Working knowledge of Partner Government Agency requirements and entry data elements.
• Knowledge of tariff classification, the General Rules of Interpretation (GRIs), General Notes, and Explanatory Notes.
• Exceptional client service and relationship-building skills.
• Strong analytical and problem-solving abilities.
• Sound judgment when making time-sensitive decisions.
• Experience navigating different client requirements, nuances, and standard operating procedures.
• Ability to prioritize competing demands in a fast-paced environment.
• Clear, positive, and professional written and verbal communication.
• Experience with customs brokerage software.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Ability to work independently while remaining a collaborative team member.
• An active U.S. Customs Broker License is required for remote candidates located more than two hours from a GHY office; candidates within two hours of an office may be considered without one, depending on experience and location.
• Demonstrated experience applying customs knowledge to client needs and transactional processing.

Responsibilities

• Support day-to-day client needs, answer questions, troubleshoot issues, and find solutions.
• Audit customs entries and released shipments to identify errors, inconsistencies, and opportunities to improve.
• Stay current on CBP regulations and Partner Government Agency requirements, research questions, and translate regulations into practical guidance.
• Communicate professionally with clients, carriers, vendors, Customs, and internal teams to gather information and resolve issues.
• Develop and maintain client work instructions, databases, FTA correlations, annual certificates, and other account information.
• Support accurate customs entry processing across transportation modes when needed.
• Assist, coach, and mentor teammates with transactional processing, client requirements, and customs-related questions.
• Recognize risks, exercise sound judgment, and make timely decisions to protect clients and GHY.

Benefits

• Competitive compensation with scheduled salary assessments and a performance-based bonus program.
• Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life and AD&D coverage.
• Ongoing learning through an internal university and leadership development programming.
• Opportunities to connect and contribute through the Giveback Committee, Social Committee, and Cultural Ambassadors.
• Remote flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed