Customs Trade Specialist (#2633)
About The Position
The Trade Specialist goes beyond processing customs entries to provide accurate, consistent, and knowledgeable client support. Reporting to the Client Care Manager, this role oversees day-to-day client needs, audits released shipments, maintains client databases and work instructions, and helps resolve issues. The specialist shares customs expertise with colleagues and supports the release team when additional expertise is needed. This is an opportunity for an experienced customs professional to take greater ownership of the client experience, deepen technical knowledge, and serve as a trusted resource for clients and teammates. The role supports customs brokerage across transportation modes and requires applying customs knowledge to client needs and transactional processing. The position is full-time, Monday through Friday, 40 hours per week. Two statutory holidays per year may be required. Remote work is available, with an active U.S. Customs Broker License required for candidates located more than two hours from a GHY office; candidates within two hours of an office may be considered without the license.
Requirements
- At least 3 years of customs brokerage or related industry experience.
- Certified Customs Specialist (CCS) designation.
- Demonstrated experience applying customs knowledge to client needs and transactional processing.
- Strong knowledge of U.S. Customs rules and regulations.
- Advanced understanding of customs entry and commercial invoice requirements.
- Working knowledge of Partner Government Agency requirements and entry data elements.
- Knowledge of tariff classification, the General Rules of Interpretation (GRIs), General Notes, and Explanatory Notes.
- Exceptional client service and relationship-building skills.
- Strong analytical and problem-solving abilities.
- Sound judgment when making time-sensitive decisions.
- Experience navigating different client requirements, nuances, and SOPs.
- Ability to prioritize competing demands in a fast-paced environment.
- Clear, positive, and professional written and verbal communication.
- Experience with customs brokerage software.
- Proficiency with Microsoft Outlook, Word, and Excel.
- Ability to work independently while remaining a collaborative team member.
- An active U.S. Customs Broker License is required for remote candidates located more than two hours from a GHY office; candidates within two hours of an office may be considered without one.
Responsibilities
- Support day-to-day client needs, answer questions, troubleshoot issues, and find solutions when challenges arise.
- Audit customs entries and released shipments to identify errors, inconsistencies, and opportunities to improve.
- Stay current on CBP regulations and Partner Government Agency requirements, research questions, and translate regulations into practical guidance.
- Communicate professionally with clients, carriers, vendors, Customs, and internal teams to gather information and resolve issues.
- Develop and maintain client work instructions, databases, FTA correlations, annual certificates, and other critical account information.
- Support accurate customs entry processing across transportation modes when needed to keep shipments moving.
- Assist, coach, and mentor teammates on transactional processing, client requirements, and customs-related questions.
- Recognize risks, use sound judgment, and make timely decisions to help protect clients and GHY.
Benefits
- Competitive compensation based on experience, with scheduled salary assessments and a performance-based bonus program.
- Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life and AD&D coverage.
- Ongoing learning through an internal university and leadership development programming.
- Remote work flexibility.
- Opportunities to connect and contribute through the Giveback Committee, Social Committee, and Cultural Ambassadors.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
