Customs Trade Specialist (#2633)

GHY International • Columbia, SC

3d • Remote

About The Position

GHY is hiring an experienced customs professional to provide knowledgeable client support beyond customs entry processing. Reporting to the Client Care Manager, the Trade Specialist oversees day-to-day client needs, audits released shipments, maintains client databases and work instructions, and helps resolve issues. The role also supports the release team when additional customs expertise is needed and shares knowledge with colleagues. It offers an opportunity to take greater ownership of client experience, deepen technical knowledge, and become a trusted resource for clients and teammates.

Requirements

• At least 3 years of customs brokerage or related industry experience.
• Certified Customs Specialist (CCS) designation.
• An active U.S. Customs Broker License is required for candidates working remotely who are located more than 2 hours from a GHY office.
• Strong knowledge of U.S. Customs rules and regulations.
• Advanced understanding of customs entry and commercial invoice requirements.
• Working knowledge of Partner Government Agency requirements and entry data elements.
• Knowledge of tariff classification, General Rules of Interpretation (GRIs), General Notes, and Explanatory Notes.
• Exceptional client service and relationship-building skills.
• Strong analytical and problem-solving abilities.
• Sound judgment in time-sensitive decision-making.
• Experience navigating different client requirements, nuances, and standard operating procedures.
• Ability to prioritize competing demands in a fast-paced environment.
• Clear, positive, and professional written and verbal communication.
• Experience with customs brokerage software.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Ability to work independently and collaboratively.

Responsibilities

• Support day-to-day client needs, answer questions, troubleshoot issues, and help find solutions.
• Audit customs entries and released shipments to identify errors, inconsistencies, and opportunities for improvement.
• Stay current on CBP regulations and Partner Government Agency requirements, research questions, and translate regulations into practical guidance.
• Communicate professionally with clients, carriers, vendors, Customs, and internal teams to gather information and resolve issues.
• Develop and maintain client work instructions, databases, FTA correlations, annual certificates, and other account information.
• Support accurate customs entry processing across transportation modes when needed.
• Assist, coach, and mentor teammates on transactional processing, client requirements, and customs-related questions.
• Recognize risks, use sound judgment, and make timely decisions to protect clients and GHY.

Benefits

• Performance-based bonus program.
• Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life and AD&D coverage.
• Ongoing learning through an internal university and leadership development programming.
• Giveback Committee, Social Committee, and Cultural Ambassadors activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed