Trade Specialist- Customs Brokerage (#2633)

GHY International • Grand Forks, ND

3d • Remote

About The Position

The Trade Specialist supports clients beyond customs entry processing by ensuring accurate, consistent, and knowledgeable service. Reporting to the Client Care Manager, this role oversees day-to-day client needs, audits released shipments, maintains client databases and work instructions, and helps resolve issues. The specialist also shares expertise with colleagues and supports the release team when additional customs knowledge is needed.

This role is suited to an experienced customs professional who is ready to take greater ownership of the client experience, deepen technical knowledge, and serve as a trusted resource for clients and teammates. The position is full-time, Monday through Friday, 40 hours per week. Remote work is available; candidates located more than two hours from a GHY office must have an active U.S. Customs Broker License. Candidates within two hours of a GHY office may be considered without the license. Two statutory holidays per year may be required. Compensation is based on experience.

Requirements

• At least 3 years of customs brokerage or related industry experience.
• Certified Customs Specialist (CCS) designation.
• Active U.S. Customs Broker License required for remote work when located more than two hours from a GHY office; candidates within two hours of an office may be considered without one.
• Demonstrated experience applying customs knowledge to client needs and transactional processing.
• Strong knowledge of U.S. Customs rules and regulations.
• Advanced understanding of customs entry and commercial invoice requirements.
• Working knowledge of Partner Government Agency requirements and entry data elements.
• Knowledge of tariff classification, the General Rules of Interpretation (GRIs), General Notes, and Explanatory Notes.
• Exceptional client service and relationship-building skills.
• Strong analytical and problem-solving abilities.
• Sound judgment when making time-sensitive decisions.
• Experience navigating different client requirements, nuances, and standard operating procedures.
• Ability to prioritize competing demands in a fast-paced environment.
• Clear, positive, and professional written and verbal communication.
• Experience with customs brokerage software.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Ability to work independently and collaboratively.

Responsibilities

• Support day-to-day client needs, answer questions, troubleshoot issues, and help find solutions.
• Audit customs entries and released shipments to identify errors, inconsistencies, and opportunities to improve.
• Stay current on CBP regulations and Partner Government Agency requirements, research questions, and translate regulations into practical guidance.
• Communicate professionally with clients, carriers, vendors, Customs, and internal teams to gather information and resolve issues.
• Develop and maintain client work instructions, databases, FTA correlations, annual certificates, and other critical account information.
• Support accurate customs entry processing across transportation modes when needed.
• Assist, coach, and mentor teammates with transactional processing, client requirements, and customs-related questions.
• Recognize risks, use sound judgment, and make timely decisions to help protect clients and GHY.

Benefits

• Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life and AD&D coverage.
• Ongoing learning through an internal university and leadership development programming.
• Performance-based bonus program.
• Remote work flexibility.
• Giveback Committee, Social Committee, and Cultural Ambassadors provide opportunities to connect and contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed