Trade Specialist- Customs Brokerage (#2633)
About The Position
GHY is hiring a Trade Specialist to provide knowledgeable, consistent client support and take ownership of day-to-day client needs beyond processing customs entries. Reporting to the Client Care Manager, the role oversees client requests, audits released shipments, maintains client databases and work instructions, resolves issues, and supports the release team when additional customs expertise is needed. The position is suited to an experienced customs professional who can apply technical knowledge to client needs, make sound decisions, and serve as a trusted resource for clients and teammates. The Trade Specialist communicates with clients, carriers, vendors, Customs, and internal teams; stays current on CBP regulations and Partner Government Agency requirements; and helps translate regulations into practical guidance. The role also supports customs entry processing across transportation modes when needed, and assists, coaches, and mentors colleagues. The position is full-time, Monday through Friday, 40 hours per week. Two statutory holidays per year may be required. Remote work is available subject to location and licensing requirements: candidates more than two hours from a GHY office must hold an active U.S. Customs Broker License; candidates within two hours may be considered without one.
Requirements
- At least 3 years of customs brokerage or related industry experience.
- Certified Customs Specialist (CCS) designation.
- Active U.S. Customs Broker License required for remote candidates located more than two hours from a GHY office; candidates within two hours may be considered without one.
- Demonstrated experience applying customs knowledge to client needs and transactional processing.
- Strong knowledge of U.S. Customs rules and regulations.
- Advanced understanding of customs entry and commercial invoice requirements.
- Working knowledge of Partner Government Agency requirements and entry data elements.
- Knowledge of tariff classification, General Rules of Interpretation (GRIs), General Notes, and Explanatory Notes.
- Exceptional client service and relationship-building skills.
- Strong analytical and problem-solving abilities.
- Sound judgment when making time-sensitive decisions.
- Experience navigating differing client requirements, nuances, and standard operating procedures.
- Ability to prioritize competing demands in a fast-paced environment.
- Clear, positive, and professional written and verbal communication.
- Experience with customs brokerage software.
- Proficiency with Microsoft Outlook, Word, and Excel.
- Ability to work independently and collaboratively.
Responsibilities
- Support day-to-day client needs, answer questions, troubleshoot issues, and find solutions to challenges.
- Audit customs entries and released shipments to identify errors, inconsistencies, and opportunities to improve.
- Stay current on CBP regulations and Partner Government Agency requirements, research questions, and translate regulations into practical guidance.
- Communicate professionally with clients, carriers, vendors, Customs, and internal teams to gather information and resolve issues.
- Develop and maintain client work instructions, databases, FTA correlations, annual certificates, and other account information.
- Support accurate customs entry processing across transportation modes when needed.
- Assist, coach, and mentor teammates on transactional processing, client requirements, and customs-related questions.
- Recognize risks, exercise sound judgment, and make timely decisions to protect clients and GHY.
Benefits
- Competitive compensation with scheduled salary assessments and a performance-based bonus program.
- Comprehensive, subsidized health, dental, and vision coverage.
- Short- and long-term disability coverage.
- Life and AD&D coverage.
- Ongoing learning through an internal university and leadership development programming.
- Remote work flexibility.
- Opportunities to connect and contribute through the Giveback Committee, Social Committee, and Cultural Ambassadors.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
