Trade Specialist- Customs Brokerage (#2633)
About The Position
GHY is seeking an experienced Trade Specialist to provide knowledgeable client support and help ensure accurate, consistent customs brokerage service. The role goes beyond processing customs entries and includes overseeing day-to-day client needs, auditing released shipments, maintaining client databases and work instructions, and helping resolve issues. The Trade Specialist also shares expertise with colleagues and supports the release team when additional customs knowledge is needed. The position reports to the Client Care Manager. It is full-time, Monday through Friday, for 40 hours per week. Remote flexibility is available, subject to location and experience; candidates more than two hours from a GHY office must hold an active U.S. Customs Broker License. Two statutory holidays per year may be required. Compensation is based on experience.
Requirements
- At least 3 years of customs brokerage or related industry experience.
- Certified Customs Specialist (CCS) designation.
- Active U.S. Customs Broker License is required for remote work for candidates located more than two hours from a GHY office; candidates within two hours may be considered without one.
- Demonstrated experience applying customs knowledge to client needs and transactional processing.
- Strong knowledge of U.S. Customs rules and regulations.
- Advanced understanding of customs entry and commercial invoice requirements.
- Working knowledge of Partner Government Agency requirements and entry data elements.
- Knowledge of tariff classification, General Rules of Interpretation (GRIs), General Notes, and Explanatory Notes.
- Exceptional client service and relationship-building skills.
- Strong analytical and problem-solving abilities.
- Sound judgment when making time-sensitive decisions.
- Experience navigating different client requirements, nuances, and standard operating procedures.
- Ability to prioritize competing demands in a fast-paced environment.
- Clear, positive, and professional written and verbal communication.
- Experience with customs brokerage software.
- Proficiency with Microsoft Outlook, Word, and Excel.
- Ability to work independently and collaboratively.
Responsibilities
- Support clients' day-to-day needs, answer questions, troubleshoot issues, and help find solutions.
- Audit customs entries and released shipments to identify errors, inconsistencies, and opportunities for improvement.
- Stay current on CBP regulations and Partner Government Agency requirements, research questions, and translate regulations into practical guidance.
- Communicate with clients, carriers, vendors, Customs, and internal teams to gather information and resolve issues.
- Develop and maintain client work instructions, databases, FTA correlations, annual certificates, and other account information.
- Support accurate customs entry processing across transportation modes when needed.
- Assist, coach, and mentor teammates on transactional processing, client requirements, and customs-related questions.
- Recognize risks, exercise sound judgment, and make timely decisions to protect clients and GHY.
Benefits
- Competitive compensation with scheduled salary assessments and a performance-based bonus program.
- Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life and AD&D coverage.
- Ongoing learning through an internal university and leadership development programming.
- Remote flexibility.
- Opportunities to connect and contribute through the Giveback Committee, Social Committee, and Cultural Ambassadors.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
