Customs Trade Specialist (#2633)
About The Position
The Trade Specialist supports accurate, knowledgeable, and consistent service for customs brokerage clients. Reporting to the Client Care Manager, the role oversees day-to-day client needs, audits customs entries and released shipments, maintains client databases and work instructions, and helps resolve issues. The specialist also shares expertise with colleagues and supports the release team when additional customs knowledge is needed. This role is intended for an experienced customs professional ready to take greater ownership of the client experience, deepen technical knowledge, and serve as a trusted resource for clients and teammates. The position is full-time, Monday through Friday, for 40 hours per week. Two statutory holidays per year may be required. Remote flexibility is available subject to location and licensing requirements: candidates within two hours of a GHY office may be considered without a U.S. Customs Broker License; candidates farther away must hold an active license.
Requirements
- At least 3 years of customs brokerage or related industry experience.
- Certified Customs Specialist (CCS) designation.
- U.S. Customs Broker License is required for remote work when located more than two hours from a GHY office.
- Demonstrated experience applying customs knowledge to client needs and transactional processing.
- Strong knowledge of U.S. Customs rules and regulations.
- Advanced understanding of customs entry and commercial invoice requirements.
- Working knowledge of Partner Government Agency requirements and entry data elements.
- Knowledge of tariff classification, General Rules of Interpretation (GRIs), General Notes, and Explanatory Notes.
- Exceptional client service and relationship-building skills.
- Strong analytical and problem-solving abilities.
- Sound judgment when making time-sensitive decisions.
- Experience navigating different client requirements, nuances, and standard operating procedures.
- Ability to prioritize competing demands in a fast-paced environment.
- Clear, positive, and professional written and verbal communication.
- Experience with customs brokerage software.
- Proficiency with Microsoft Outlook, Word, and Excel.
- Ability to work independently while remaining a collaborative team member.
Responsibilities
- Support day-to-day client needs, answer questions, troubleshoot issues, and find solutions.
- Audit customs entries and released shipments to identify errors, inconsistencies, and opportunities to improve.
- Stay current on CBP regulations and Partner Government Agency requirements, research questions, and translate regulations into practical guidance.
- Communicate professionally with clients, carriers, vendors, Customs, and internal teams to gather information and resolve issues.
- Develop and maintain client work instructions, databases, FTA correlations, annual certificates, and other account information.
- Support accurate customs entry processing across transportation modes when needed.
- Assist, coach, and mentor teammates on transactional processing, client requirements, and customs-related questions.
- Recognize risks, exercise sound judgment, and make timely decisions to protect clients and GHY.
Benefits
- Competitive compensation supported by scheduled salary assessments.
- Performance-based bonus program.
- Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life and AD&D coverage.
- Ongoing learning through an internal university.
- Leadership development programming.
- Remote work flexibility.
- Opportunities to connect and contribute through the Giveback Committee, Social Committee, and Cultural Ambassadors.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
