Customs Trade Specialist (#2633)

GHY International • Atlanta, GA

3d • Remote

About The Position

The Trade Specialist provides knowledgeable, accurate client support beyond customs-entry processing. Reporting to the Client Care Manager, the role oversees day-to-day client needs, audits released shipments, maintains client databases and work instructions, and resolves issues. The specialist also shares customs expertise with colleagues and supports the release team when additional expertise is needed. This role is intended for an experienced customs professional ready to take greater ownership of the client experience, deepen technical knowledge, and serve as a resource for clients and teammates.

The position may be performed remotely, subject to location and U.S. Customs Broker License requirements. Candidates within two hours of a GHY office may be considered without the license; candidates located more than two hours from an office must have an active license. The schedule is full-time, Monday through Friday, 40 hours per week. Two statutory holidays per year may be required.

Requirements

• At least 3 years of customs brokerage or related industry experience.
• Certified Customs Specialist (CCS) designation.
• Strong knowledge of U.S. Customs rules and regulations.
• Advanced understanding of customs entry and commercial invoice requirements.
• Working knowledge of Partner Government Agency requirements and entry data elements.
• Knowledge of tariff classification, the General Rules of Interpretation (GRIs), General Notes, and Explanatory Notes.
• Exceptional client service and relationship-building skills.
• Strong analytical and problem-solving abilities.
• Sound judgment when making time-sensitive decisions.
• Experience navigating differing client requirements, nuances, and standard operating procedures.
• Ability to prioritize competing demands in a fast-paced environment.
• Clear, positive, and professional written and verbal communication.
• Experience with customs brokerage software.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Ability to work independently and collaboratively.
• An active U.S. Customs Broker License is required for remote candidates located more than two hours from a GHY office; candidates within two hours of a GHY office may be considered without one.

Responsibilities

• Support day-to-day client needs, answer questions, troubleshoot issues, and find solutions.
• Audit customs entries and released shipments to identify errors, inconsistencies, and opportunities to improve.
• Stay current on CBP regulations and Partner Government Agency requirements; research questions and translate regulations into practical guidance.
• Communicate professionally with clients, carriers, vendors, Customs, and internal teams to gather information and resolve issues.
• Develop and maintain client work instructions, databases, FTA correlations, annual certificates, and other account information.
• Support accurate customs entry processing across transportation modes when needed.
• Assist, coach, and mentor teammates with transactional processing, client requirements, and customs-related questions.
• Recognize risks, exercise sound judgment, and make timely decisions to protect clients and GHY.

Benefits

• Competitive compensation with scheduled salary assessments and a performance-based bonus program.
• Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life and AD&D coverage.
• Ongoing learning through an internal university and leadership development programming.
• Remote work flexibility.
• Opportunities to connect and contribute through the Giveback Committee, Social Committee, and Cultural Ambassadors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed