Tractor and Warranty Manager

Action•Houston, TX

3d•Onsite

About The Position

The Tractor and Warranty Manager oversees extended tractor repairs, overdue preventive maintenance services, warranty claims, and new owner-operator inspection paperwork. The role coordinates communication among vendors, operations, dispatch, drivers, and internal teams to reduce tractor downtime and ensure maintenance and inspection requirements are met. This office-based role involves coordinating with dealerships, repair shops, service providers, mechanics, and drivers, with occasional visits to repair facilities or inspections as needed. The manager also maintains repair, preventive maintenance, and warranty records; reports repair status and downtime; and analyzes repair trends to recommend improvements in efficiency and cost control.

Requirements

Experience in truck maintenance, fleet management, or warranty coordination is preferred.
Strong understanding of tractor repair processes, preventive maintenance schedules, and warranty claims.
Excellent communication and organizational skills for coordinating with multiple departments and vendors.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Proficiency in maintenance tracking systems and basic Microsoft Office applications.

Responsibilities

Manage and track tractor repairs lasting more than one day, ensuring timely completion.
Monitor overdue preventive maintenance services and coordinate scheduling with vendors and drivers.
Communicate repair status updates to operations, dispatch, and drivers to minimize downtime.
Work with vendors to expedite repairs and ensure quality service.
Oversee warranty claims and ensure eligible repairs are covered under manufacturer or extended warranties.
Maintain relationships with dealerships, repair shops, and service providers, including negotiating pricing and service quality.
Track and review warranty-related repairs to ensure accurate documentation and company cost savings.
Provide regular repair-status and downtime updates to operations and leadership.
Maintain accurate records of repairs, preventive maintenance schedules, and warranty claims in the maintenance system.
Analyze repair trends and recommend ways to improve efficiency and reduce costs.
Review new owner-operator on-hire inspection paperwork for compliance with company and DOT regulations.
Ensure required inspections and documentation are complete before tractors enter service.
Work with safety and compliance teams to address issues identified during inspections.