Warranty and Quality Manager

Impact Housing•San Diego, CA

4d•Onsite

About The Position

Impact Housing is hiring a Warranty and Quality Manager to lead its field response team, comprising an On-Site Coordinator and permanent field crew. This corporate, cross-functional role is the single point of accountability for warranty requests on completed projects within the one-year warranty period, construction defects requiring correction, and defects or issues at the Winchester module storage yard. The Manager receives, assesses, prioritizes, and schedules requests from Asset Management, iConstruct, and iManufacture, while keeping the requesting groups informed through closeout. The Manager directs the team’s field work across completed projects, construction sites, and the storage yard; owns the team’s administrative systems and records; and reports on open items, costs, warranty exposure, crew utilization, and risks. The role is responsible for resolving issues promptly and cost-effectively, documenting findings and corrective actions, and identifying root causes. The Manager issues and tracks Problem Resolution Requests (PRRs) with responsible parties to help prevent recurring issues, while feeding lessons learned back into manufacturing, construction, and design processes. The position is based in San Diego, California, with regular travel to the Winchester module yard and other project sites as business needs require. The work spans field, manufacturing, yard, and office environments. Work outside standard business hours may be required when resident access, vendor scheduling, weather events, or emergencies require it.

Requirements

5–7+ years of progressively responsible experience in construction, warranty management, quality, field operations, property operations, construction administration, or a related environment.
Direct experience supervising field crews or foremen.
Multifamily residential construction experience.
Strong understanding of construction quality, warranty, punch-list, deficiency, and corrective-action processes.
Ability to independently assess field conditions, gather facts, evaluate documentation, and communicate findings objectively.
Working knowledge of residential architectural, structural, mechanical, electrical, plumbing, and finish systems.
Experience coordinating contractors, subcontractors, vendors, property management teams, and internal stakeholders.
Demonstrated ability to schedule and lead field crews or foremen across multiple sites and manage work to a defined scope, schedule, and budget.
Ability to develop SOPs and establish tracking and reporting processes.
Strong project-management skills, including managing multiple properties, priorities, open issues, and deadlines simultaneously.
Ability to identify recurring deficiencies and translate field information into actionable recommendations.
Strong written communication and documentation skills, including preparing management reports and recommendations.
Experience with work-order, cost-tracking, and invoicing processes, including allocating costs across internal business units and vendors.
Sound judgment and ability to escalate high-risk, high-cost, recurring, or disputed matters appropriately.
Strong interpersonal skills and ability to navigate competing priorities across business functions while representing the company’s overall interest.
Proficiency with Smartsheet, Google Workspace, spreadsheets, reporting tools, and structured document-management systems.
Ability to work effectively in manufacturing, yard, and active construction or property environments.
Valid California driver’s license and reliable transportation.

Nice To Haves

Experience in modular or off-site manufacturing or construction.
Experience with manufacturing quality systems, non-conformance processes, CAPA, root-cause analysis, or continuous improvement.
Experience administering manufacturer or vendor warranties and resolving disputed warranty or construction claims.
Experience working with occupied multifamily properties and coordinating corrective work with property management and residents.
Experience managing equipment or materials storage yards or laydown areas, including weather and fire protection.
OSHA 30 certification.
Bilingual English/Spanish skills.
Bachelor’s degree in Construction Management, Engineering, Building Science, Business, Real Estate, or a related field; equivalent combinations of relevant education, technical training, and progressively responsible industry experience may be considered.

Responsibilities

Serve as the single point of contact for work requests from Asset Management, iConstruct, and iManufacture, and communicate status through closeout.
Manage warranty requests for completed projects within the one-year warranty period, coordinating unit access, resident notice, and timelines with Asset Management and property management.
Manage construction defect requests, document responsible subcontractors, and track costs for back-charges.
Manage requests concerning defects and issues at the Winchester module storage yard, including reviewing module condition reports.
Investigate reported issues to determine their nature, severity, probable origin, and responsible party before assigning work.
Escalate requests outside the team’s defined scope to the Senior Manager, Business Development & Asset Management.
Schedule and deploy the On-Site Coordinator and permanent field crew across completed projects, construction sites, and the storage yard; set weekly priorities and assignments.
Maintain and communicate an accurate, current field-work schedule.
Ensure work meets quality, schedule, and safety standards, and perform quality-control checks before closeout.
Coordinate vendors, equipment manufacturers, and licensed trades when work falls outside the crew’s scope.
Administer manufacturer and vendor equipment warranties, including registration at delivery, claims, and service coordination.
Own the field response team’s administrative work, including centralized tracking, work orders, documentation, and closeout records.
Verify that field data entered by the On-Site Coordinator is complete and accurate.
Report on open items, aging, costs, warranty exposure, crew utilization, and areas of risk to the Senior Manager and executive team.
Track labor, materials, and third-party costs, and prepare or support intercompany invoices and back-charges.
Develop, document, and maintain SOPs for request intake, scheduling, work orders, yard support, and closeout.
Maintain accurate, organized systems of record and documentation that support internal reviews, vendor disputes, client discussions, and other business needs.
Identify root causes of recurring or significant issues, issue PRRs to responsible parties, and track them through resolution.
Partner with Manufacturing, Construction, Quality, and Design & Engineering on trend identification, root-cause analysis, and preventative corrective action.
Define and document inspection and verification processes for units released from construction to property management.
Feed lessons learned from warranty, defect, and yard events back into manufacturing, construction, and design processes.
Travel between company facilities, properties, and project sites as business needs require.