Warranty Quality Technician

Eaton Corporation•Galesburg, MI

2d•$69,000 - $101,000•Onsite

About The Position

Eaton’s IS VEH VGNA division is hiring a full-time, on-site Warranty Quality Technician at its Galesburg, Michigan facility. The role supports the Warranty Return Center by inspecting transmission and electronics parts and helping ensure warranty claim quality. The technician reviews warranty processes, reports quality metrics, provides training based on quality analysis, and supports improvements to warranty procedures and returned-material inspections. The position requires travel of up to 10%. Candidates must live within 50 miles of Galesburg, Michigan, unless they are active-duty military service members; relocation is not available. Eaton does not offer employment immigration sponsorship or support for this position. The expected annual salary range is $69,000–$101,000. Salary is a general guideline and depends on candidate skills, experience, qualifications, market conditions, and business considerations. Eaton’s compensation and benefits plans initially apply to this role. If the Mobility Group combination announced by Eaton closes while the employee is actively employed by the group, the new company will provide employees with further information about compensation and benefits. The role may require video and in-person interviews. Eaton states that hiring decisions are based on job-related reasons and that qualified applicants with arrest or conviction histories will be considered consistently with applicable laws. Conviction history need not be disclosed, and a background check is not required until after a conditional offer. Eaton provides reasonable accommodations for disability-related needs during the job search, application, or interview process. Eaton offers health and welfare benefits, retirement benefits, and programs providing paid and unpaid time away from work. Specific programs and options may depend on eligibility factors, including location, hire date, and collective bargaining agreement applicability.

Requirements

High school diploma or GED from an accredited institution.
At least two years of experience in a manufacturing setting working around heavy equipment.
Ability to lift up to 50 pounds frequently.
Ability to continuously stand, twist, bend, squat, stoop, lift, maneuver, and walk.
Self-motivated, passionate, and accountable, with the ability to achieve results with minimal guidance.
Ability to work concurrently on multiple projects.
Strong customer-facing skills, including conflict resolution and a collaborative approach to resolving warranty claim disputes with employees and customers.
Knowledge of truck product nomenclature, transmission and clutch power flow, basic mechanical and electrical failure analysis, and failure modes.
Knowledge of Eaton warranty systems, knowledge-base systems, and reference databases.
Ability to use and understand variable and attribute gauges.
Skill in warranty claim processing and warranty inspection processes.
Ability to travel up to 10%.
Must reside within 50 miles of Galesburg, Michigan, unless exempt as an active-duty military service member.
Must not require employment immigration sponsorship or support.

Nice To Haves

Associate degree from an accredited institution.
Forklift experience.
Experience using and sustainably deploying Lean continuous-improvement philosophy, including Value Stream Mapping, continuous improvement, and business process improvement.
Experience with software such as Microsoft Word, Excel, Access, Outlook, SharePoint, and PowerPoint.
Demonstrated effective communication and use of data or data analysis to support communication.
Working knowledge of warranty processes and procedures, or the ability to learn and deploy them rapidly.

Responsibilities

Participate in implementing and auditing EBS elements, including safety, housekeeping, 5S, Value Stream Mapping, and EHS (MESH), and take part in daily and monthly inspections and audits.
Audit warranty claims and inspections, identify opportunities for improvement and alignment with warranty standards, and assist with metrics reporting, training, and process improvements.
Administer warranty policies and procedures to support product- and customer-specific warranty claim adjudication within Warranty Return Center responsibilities.
Receive, inspect, test, and disposition products in a timely manner to support warranty claim adjudication and meet claim quality goals while following warranty guidelines and procedures.
Support review and updates to Warranty Return Center standard work and procedures.
Produce accurate, high-integrity inspection data and documentation to support product reliability initiatives and product improvements.
Participate in warranty returned-material reviews, including on-site and off-site customer reviews.
Provide training, as needed, on warranty claim processing and claim adjudication according to standard work.
Use product knowledge and failure-analysis understanding to support inspections and warranty quality decisions.