Quality & Warranty Intern

ZF Group • Farmington Hills, MI

6d

About The Position

The Quality & Warranty Intern will support the quality management team in monitoring product performance, supporting customer satisfaction, and driving continuous improvement across global manufacturing operations. The role works with engineers, plant teams, customer interfaces, and other cross-functional groups to analyze warranty data, investigate quality concerns, and identify trends that can improve product reliability. The internship provides exposure to automotive electronics and ADAS products, along with practical experience in quality management, data analytics, and problem-solving.

Requirements

• Currently pursuing a Bachelor's degree in Electrical Engineering, Industrial Engineering, Mechanical Engineering, or a related technical field.
• Proficient in Microsoft Excel.
• Analytical skills and ability to interpret and summarize large volumes of data.
• Demonstrated communication and presentation skills.
• Self-motivated, detail-oriented, and eager to learn new tools and technologies.
• Interest in automotive electronics, quality systems, and Advanced Driver Assistance Systems (ADAS).
• Ability to work effectively in a collaborative, multicultural team environment.

Nice To Haves

• Experience with Power BI or other data visualization tools.
• Basic understanding of problem-solving methodologies.
• Knowledge of statistics, quality tools, or problem-solving methodologies.

Responsibilities

• Collect, consolidate, and maintain customer warranty, RMA, shipment, and quality performance data from global plants and customers.
• Prepare and update monthly warranty reports and dashboards using Microsoft Excel and Power BI.
• Create Paynter charts and other data visualizations to identify warranty trends and key quality issues.
• Support warranty cost analysis, forecasting, and performance tracking for significant quality concerns.
• Monitor quality and warranty trends using AI-enabled analytics tools and highlight potential risks.
• Collaborate with cross-functional teams including Quality, Operations, Engineering, and Project Management.
• Assist with root cause analysis and structured problem-solving activities using methodologies such as 8D and FMEA.
• Gain hands-on experience with automotive electronic and ADAS products in a global business environment.

Benefits

• Real-world experience supporting global automotive quality and warranty operations.
• Work alongside experienced engineers and quality professionals in a collaborative environment.
• Develop practical skills in data analytics, Power BI, warranty management, and problem-solving techniques such as 8D and FMEA.
• Exposure to advanced automotive technologies, including electronic systems and ADAS products.
• Opportunity to contribute to projects that impact customer satisfaction and product quality.
• Flexible work environment aligned with local internship policies.

What This Job Offers

• Career Level: Intern