Intern, Customer Quality/Warranty Management

Dover Corporation•Conyers, GA

About The Position

Dover Food Retail is seeking an Engineering Intern to support its Customer Quality and Warranty Management team in collecting, investigating, and resolving customer and field issues. The intern will apply engineering principles and structured problem-solving techniques to understand customer feedback, perform failure analysis, identify root causes, and help implement timely solutions. The role also partners with the Warranty team to analyze claims and drive improvements to product design and manufacturing processes. The position is located in Conyers, Georgia.

Requirements

Enrollment in a four-year Engineering degree program.
Minimum 3.0 GPA on a 4.0 scale.

Nice To Haves

Rising junior or rising senior progressing toward a bachelor’s degree in Mechanical, Electrical, or Industrial Engineering.
Analytical and conceptual thinking, with logic, reason, creative thinking, and strategic thinking.
Effective statistical analysis skills.
Effective research and communication skills.
Effective written and oral communication skills.
Ability to solve complex problems effectively and efficiently.
Strong business acumen and sound judgment.
Ability to build and manage collaborative relationships.
Results-driven.

Responsibilities

Work with teams to understand customer feedback and develop and implement timely solutions using engineering principles, problem-solving techniques, and communication skills.
Collaborate with Service teams to collect and analyze data related to customer complaints, issues, and warranty claims.
Understand customer symptoms and develop problem statements using structured problem-solving techniques.
Obtain failed units and conduct failure analysis to identify the root cause of symptoms.
Collaborate with Engineering, Manufacturing, Product Management, Quality, and Supplier Quality to understand customer and product requirements, design intent, and manufacturing processes and determine failure root causes.
Partner with responsible parties to drive timely resolution of solutions.
Collaborate with Service teams to create service bulletins that rapidly share knowledge.
Partner with the Quality Analytics team to create data models that provide early detection of potential product quality concerns.

Benefits

401(k) savings plan with employer contributions.
Medical, dental, and vision insurance.
Wellness programs.
Health savings account and health care and dependent care flexible spending accounts.
Company-paid short-term and long-term disability.
Company-paid basic employee life and AD&D insurance.
Supplemental employee and dependent life insurance.
Optional accident, hospital indemnity, and critical illness insurance.
Adoption, surrogacy, and fertility benefits and assistance.
Commuter benefits.
Parental, military, jury duty, and bereavement leaves of absence.
Paid time off, including 11 paid holidays per calendar year, paid vacation, and paid sick leave.
Tuition assistance.
Business travel services.
Employee discounts.
Employee assistance program, including company-paid counseling sessions and legal services.