Warranty and Quality Manager

Impact Housing•San Diego, CA

3d•$125,000 - $135,000•Onsite

About The Position

Impact Housing is hiring a Warranty and Quality Manager to lead its field response team, including the On-Site Coordinator and a permanent field crew. The manager is accountable for warranty requests from Asset Management on completed projects during the one-year warranty period, construction defects and subcontractor workmanship issues at iConstruct sites, and defects or other issues at the Winchester module storage yard. The role is based in San Diego, with regular travel to the Winchester yard and project sites as needed. The manager is the team's single point of contact for Asset Management, iConstruct, and iManufacture requests. They receive, assess, prioritize, schedule, and track work through closeout, while directing the field team and maintaining clear communication with requesting groups and company leadership. The role owns the team's administrative systems, work orders, documentation, cost tracking, reporting, and standard operating procedures. It also coordinates vendors, equipment manufacturers, and licensed trades when work is outside the crew's scope. The position operates at the corporate level and represents the company's overall interests. The manager is expected to resolve issues quickly and cost-effectively, maintain defensible records of findings, costs, and corrective actions, identify root causes, and issue and track Problem Resolution Requests (PRRs) to prevent recurrence. The role supports quality and process improvements across manufacturing, construction, and design, including defining the inspection and verification process for units released from construction to property management.

Requirements

5–7+ years of progressively responsible experience in construction, warranty management, quality, field operations, property operations, construction administration, or a related environment.
Direct experience supervising field crews or foremen.
Multifamily residential construction experience.
Strong understanding of construction quality, warranty, punch-list, deficiency, and corrective-action processes.
Ability to assess field conditions independently, gather facts, evaluate supporting documentation, and communicate findings objectively.
Working knowledge of residential construction systems, including architectural, structural, mechanical, electrical, plumbing, and finish components.
Experience coordinating contractors, subcontractors, vendors, property management teams, and internal stakeholders.
Demonstrated experience scheduling and leading field crews or foremen across multiple sites and managing work to a defined scope, schedule, and budget.
Ability to develop SOPs and build tracking and reporting processes from the ground up.
Strong project-management skills and ability to manage multiple properties, priorities, open issues, and deadlines simultaneously.
Ability to identify patterns and recurring deficiencies and turn field information into actionable recommendations.
Strong written communication and documentation skills, including preparing management reports and recommendations.
Experience with work-order, cost-tracking, and invoicing processes, including allocating costs across internal business units and vendors.
Sound judgment and ability to escalate high-risk, high-cost, recurring, or disputed matters appropriately.
Strong interpersonal skills and ability to navigate competing priorities across business functions while remaining objective and representing the company's overall interests.
Proficiency with Smartsheet, Google Workspace, spreadsheets, reporting tools, and structured document-management systems.
Ability to work effectively in manufacturing, yard, and active construction or property environments.
Valid California driver's license and reliable transportation.

Nice To Haves

Experience in modular or off-site manufacturing or construction.
Experience with manufacturing quality systems, non-conformance processes, CAPA, root-cause analysis, or continuous improvement.
Experience administering manufacturer or vendor warranties and resolving disputed warranty or construction claims.
Experience with occupied multifamily properties and coordinating corrective work with property management and residents.
Experience managing equipment or materials storage yards or laydown areas, including weather and fire protection.
OSHA 30 certification.
Bilingual English/Spanish.
Bachelor's degree in Construction Management, Engineering, Building Science, Business, Real Estate, or a related field; equivalent combinations of relevant education, technical training, and progressively responsible industry experience may be considered.

Responsibilities

Serve as the single point of contact for requests from Asset Management, iConstruct, and iManufacture regarding the storage yard, and keep each group informed through closeout.
Manage warranty requests for completed projects within the one-year warranty period, coordinating unit access, resident notices, and timelines with Asset Management and property management.
Manage construction defect requests, document responsible subcontractors, and track costs for back-charges.
Manage requests concerning defects and issues at the Winchester module storage yard, including reviewing module condition reports.
Investigate reported issues and assess their nature, severity, probable origin, and responsible party before assigning work.
Escalate requests outside the field response team's scope to the Senior Manager, Business Development & Asset Management.
Schedule and deploy the On-Site Coordinator and permanent field crew across projects, construction sites, and the storage yard; set weekly priorities and assignments.
Maintain and communicate an accurate, current field-work schedule to the coordinator and requesting groups.
Ensure work meets quality, schedule, and safety standards, and conduct quality-control checks before closeout.
Coordinate vendors, equipment manufacturers, and licensed trades for work outside the crew's scope.
Administer manufacturer and vendor equipment warranties, including equipment registration at delivery, claims, and service coordination.
Own the team's administrative work, including its centralized tracking system, work orders, documentation, and closeout records.
Verify that field data entered by the On-Site Coordinator is complete and accurate.
Report open items, aging, costs, warranty exposure, crew utilization, and risks to the Senior Manager, Business Development & Asset Management and the executive team.
Track labor, material, and third-party costs, and prepare or support intercompany invoices and back-charges to responsible business units, subcontractors, vendors, or manufacturers.
Develop, document, and maintain SOPs for request intake, scheduling, work orders, yard support, and closeout.
Maintain organized, complete systems of record and documentation capable of supporting internal reviews, vendor disputes, client discussions, and other business needs.
Identify root causes of recurring or significant issues; issue PRRs to responsible parties and track them through resolution.
Identify recurring field conditions and work with Manufacturing, Construction, Quality, and Design & Engineering on root-cause analysis and preventative corrective action.
Define and document inspection and verification procedures for units released from construction to property management.
Feed lessons learned from warranty, defect, and yard events back into manufacturing, construction, and design processes.
Travel regularly between company facilities, properties, and project sites as business needs require.