Warranty Specialist – Mechanical Quality Control

US LBM•St Louis, MN

About The Position

The Warranty Specialist works with Installation and Service Technicians, vendors, customers, and internal staff to coordinate warranty service schedules, maximize completions, minimize downtime, and meet customer schedules. The role also tracks preventive maintenance and troubleshoots and repairs paint-line equipment and other mechanical issues. The position is paid $25.00–$32.00 per hour. The specialist manages service requests through customer portals and an internal database, provides service-status updates to sales and managers, coordinates paperwork and materials for scheduled services, and supports the replacement and ordering of service parts. The role also tracks warranty reimbursement requests, reconciles vendor credits with the purchasing team, invoices chargeable work, and assists Credit with collections. The specialist may train a backup associate and provide input on departmental procedure manuals. This is a safety-sensitive position.

Requirements

High school diploma or GED.
Ability to handle interpersonal conflict.
Strong verbal and written communication skills.
Ability to pursue collections as needed to meet company goals.
High level of confidentiality.
Computer literacy in applicable software and hardware applications.

Nice To Haves

1–2 years of office administration and/or millwork experience preferred.

Responsibilities

Track and complete preventive maintenance on the paint line and equipment.
Troubleshoot and repair equipment, including replacing belts and repairing pumps, compressors, and other mechanical issues.
Coordinate with Installation and Service Technicians, customers, and vendors to maximize completions, minimize days out, and meet customer schedules.
Use customer portals to coordinate and manage warranty service requests.
Report service status to the sales department and managers, including entering the previous day’s notes daily.
Coordinate with the shop manager and shipping coordinator on paperwork and the manufacturing, staging, or delivery of material for next-day scheduled services.
Maintain a database of service requests.
Maintain past-due service part orders and invoice material as needed.
Coordinate with internal departments to facilitate replacement of parts on order for customers.
Collaborate with internal and external contacts to deliver products and services on time and complete.
Identify and communicate barriers to achieving results with other employees.
Train another associate to back up the position during vacations, illness, or other absences as needed.
Submit and track reimbursement requests for warrantable repairs and work with the purchasing team to reconcile vendor parts and labor credits.
Properly invoice and bill for chargeable or billable service.
Assist Credit with collections as needed.
Provide input to the supervisor for creating and updating departmental procedure manuals.
Perform other duties as assigned.
Comply with company policies and standards and adhere to the company’s workplace safety commitment.