Repair and Warranty Specialist

Emerson•Mansfield, MA

3d•$76,000 - $90,000•Onsite

About The Position

The Repair and Warranty Specialist manages warranty claims, product repairs, and return material authorizations (RMAs) for Emerson’s manufacturing operations in Mansfield, Massachusetts. The role connects customers with Quality, Engineering, Planning, Production, and Supply Chain teams to resolve product issues promptly, support customer satisfaction, and contribute to continuous improvement. The position supports repair quotations, processes customer purchase orders, coordinates the receipt and logistics of customer-owned materials, and works with Planning to schedule and track repair and warranty activities. It is the primary customer contact for repair and warranty matters and communicates status updates and production schedules to customers and internal stakeholders. The role is suited to an organized, customer-focused person who can manage competing priorities in a fast-paced manufacturing environment. The stated target compensation range is $76,000–$90,000 annually, based on the candidate’s skills, capabilities, and experience.

Requirements

Associate's degree or equivalent experience in Business, Operations, Manufacturing, Engineering Technology, or a related field.
At least 3 years of experience in customer service, warranty administration, manufacturing, quality, service operations, or a related role.
Strong organizational and multitasking skills.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office applications, particularly Excel.
Ability to manage multiple priorities and meet deadlines in a manufacturing environment.
Legally authorized to work in the United States; the employer does not provide sponsorship for work authorization.

Nice To Haves

Experience in a manufacturing, industrial, electrical, mechanical, or engineered-products environment.
Familiarity with ERP systems such as SAP, Oracle, JDE, or similar platforms.
Understanding of quality systems, root cause analysis, and continuous improvement methodologies.
Experience with product repairs, warranty programs, or after-market service operations.

Responsibilities

Support quotations for valve and component repairs, including cost and lead-time estimates.
Receive, review, and process customer purchase orders.
Manage warranty claims from initial customer notification through final resolution.
Coordinate logistics and receipt of customer-owned material after issuing an RMA.
Collaborate with Planning to schedule and track repair and warranty activities to ensure timely completion.
Serve as the primary customer contact for repair and warranty matters.
Communicate repair status and production schedules to customers and internal stakeholders.
Support continuous improvement initiatives focused on product quality, reliability, and customer satisfaction.