Warranty Specialist

Jeld-Wen Inc.•Spokane, WA

3d•$23 - $38•Onsite

About The Position

The Warranty Specialist is responsible for customer satisfaction through the management of warranty and service. The role works with customers, the outside sales team, field service technicians, and jobsite professionals to coordinate service needs and communicate commitments and progress. The position receives and processes customer orders and quotations, schedules service work, coordinates required resources, and performs related administrative tasks. This is an office-based position scheduled for 40 hours per week, Monday through Friday, during standard VPI customer service hours. Additional time may be required, particularly during peak business months. The role is stationary and occasionally requires lifting up to 25 pounds.

Requirements

High school diploma or GED required.
At least 2 years of experience in a customer service role.
Experience with database software and ability to learn new software quickly.
Deadline- and detail-oriented.
Ability to work under limited supervision.
Strong verbal and written communication skills.
Ability to diffuse difficult conversations.
Proven problem-solving skills.
High proficiency in Microsoft Office, including Outlook, Word, and Excel.
Proficiency in basic data entry.
Ability to work well in a team environment with a diverse workforce.
Ability to perform several tasks concurrently with ease and professionalism.
Strong math skills.
Understanding of the construction industry and some technical window knowledge.

Nice To Haves

Associate’s degree, or 5 years of experience in the construction industry or manufacturing.

Responsibilities

Follow established safety rules and actively participate in the company’s Accident Prevent Program.
Understand customer requirements, account for VPI capacities when making commitments, and communicate commitments to customers by email, phone, text message, or other means.
Work with customers, the outside sales team, and field service technicians to satisfy customer requests promptly.
Make independent decisions to meet customer needs, including contracting third-party subcontractors, ordering specialty equipment, addressing local jurisdiction requirements such as permits, and hiring temporary labor.
Receive, edit, enter, and confirm customer orders and quotations using the company ERP system.
Create and distribute change order requests as needed and process credit card authorization forms.
Schedule work for service technicians using Cantor, Salesforce, SharePoint, and Procore.
Maintain relationships with jobsite professionals and coordinate communication related to service scheduling, production, delivery, and punch-list completion.
Perform other administrative functions as needed.