Punch-Warranty Specialist

Working Spaces•Maryland Heights, MO

About The Position

The Punch & Warranty Specialist is a highly organized, administrative and client-facing role responsible for managing punch and warranty items from identification through final resolution and closeout. The position requires strong communication, organization, prioritization, problem-solving, and urgency while managing a high volume of details and open items. The specialist communicates directly with clients, manufacturers, vendors, installation partners, and internal teams to provide updates, resolve problems, set expectations, and bring issues to a successful resolution. The role calls for self-direction, ownership, accountability, proactive follow-up, sound judgment within established processes, and the ability to identify solutions and escalate issues when needed. The specialist is cross-trained to provide backup support for the Project Coordinator function and is expected to maintain proficiency in core Project Coordinator responsibilities.

Requirements

Strong organization and time management.
Ability to prioritize and manage multiple open items.
Self-direction and initiative.
Ownership and accountability.
Strong written and verbal communication.
Client-facing relationship-building skills.
Problem-solving ability and a sense of urgency.
Consistent follow-through and strong attention to detail.
Comfort working primarily at a computer throughout the workday.
Ability to work independently within established processes while remaining highly collaborative.
Accuracy in order entry, purchase orders, documentation, and tracking.
Technology-forward mindset and willingness to learn new systems.
Ability to recognize when an issue should be escalated.

Responsibilities

Own punch and warranty items from initial notification through resolution and closeout.
Communicate with clients, vendors, manufacturers, installers, and internal team members about status, next steps, and timing.
Research issues, identify solutions, and coordinate appropriate corrective action.
Create punch and warranty orders and related purchase orders in EM1.
Review acknowledgements, track shipping and delivery information, and resolve discrepancies.
Coordinate product, service, repairs, installation, and other activities required to complete punch and warranty work.
Maintain accurate and timely documentation in EM1.
Follow established COQ, company, and Client Experience processes.
Assist in identifying financial responsibility for punch and warranty items and provide documentation for credits, chargebacks, and invoicing.
Review aging items and proactively follow up to keep work moving toward completion.
Communicate completed work for invoicing and final closeout.
Provide backup support for Project Coordinator responsibilities as needed.