Warranty Resolution Specialist

Pentair • Clearwater, NC

1d

About The Position

Pentair is seeking a Warranty Resolution Specialist to join its Largo, Florida team. The position manages high-priority Pentair Pool warranty and claims escalations, using sound judgment and a customer-first approach. The specialist partners across teams to resolve complex claims, consistently apply policy, identify root causes, and reach timely, accurate outcomes.

Requirements

• High school diploma or equivalent required.
• 2–5 years in warranty claims, customer escalations, dispute resolution, service operations, or a related support function.
• Strong de-escalation and conflict resolution skills, including the ability to remain professional and composed during highly escalated customer interactions and challenging situations.
• Ability to interpret policy, documentation, service history, and customer impact to support sound decisions.
• Experience with CRM, warranty, claims management, reporting, or business systems.

Nice To Haves

• Associate or bachelor's degree.
• Experience with Salesforce and Power BI.

Responsibilities

• Own escalated warranty and claims issues from review through resolution, using claim history, documentation, policy requirements, and customer impact to determine next steps.
• Serve as the primary contact for complex claims, customer disputes, service partner concerns, and internal escalation requests.
• Partner with customer service, technical support, field service, sales, product, finance, parts, and warranty teams to reach timely resolutions.
• Clearly communicate claim status, decisions, timelines, and documentation needs to customers, service providers, and internal stakeholders.
• Apply Pentair warranty guidelines, approval requirements, and escalation procedures consistently and fairly.
• Identify claim trends, root causes, policy gaps, and process improvement opportunities.
• Maintain accurate claim notes, case updates, approvals, denials, and supporting documentation for audit readiness and leadership visibility.
• Support continuous improvement initiatives designed to enhance efficiency, claim accuracy, and customer satisfaction.
• Support training, reporting, knowledge sharing, and other warranty or customer service duties as assigned.

Benefits

• Paid holidays
• Paid vacation
• Paid sick time
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with up to 5% matching starting on the first day of employment
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Caregiver leave
• Prescription drug insurance
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED