Warranty Specialist

Electrolux Group•Charlotte, NC

2d•Hybrid

About The Position

Electrolux Group is seeking a Warranty Resolution Specialist to serve as the primary contact for sales and service teams resolving warranty-related issues. The role balances customer satisfaction with company policies by providing timely, accurate resolutions, documenting outcomes, and identifying trends for long-term improvement. It is based at the company’s Charlotte, North Carolina headquarters and follows a hybrid work model.

Requirements

High school diploma or GED.
At least 2 years of experience in customer service, warranty, or claims resolution.
Proficiency with Microsoft Office.
Familiarity with warranty resolution processes and policies.

Nice To Haves

Experience with ticketing or case management software.

Responsibilities

Act as the main point of contact for sales and service teams to resolve warranty concerns.
Collaborate with internal teams to investigate and resolve warranty claims promptly.
Provide claim resolutions that align with company policies while maintaining customer satisfaction.
Identify recurring warranty trends and recommend process improvements.
Maintain accurate documentation of warranty cases and resolutions.
Escalate and communicate high-priority issues to leadership for timely action.
Manage multiple priorities effectively in a fast-paced environment.