Parts & Warranty Specialist

Legend Manufacturing Inc•Alma, MI

About The Position

The Parts & Warranty Specialist handles parts and warranty activities while providing a positive customer experience to dealers and walk-in customers. For parts, the specialist responds to dealer and customer inquiries, proactively addresses dealers’ parts needs, identifies suitable parts, and fulfills orders. For warranties, the specialist responds to customer calls and emails, processes claims from beginning to end in a timely manner, evaluates claims to determine appropriate actions, and works toward efficient resolution.

Requirements

Ability to multitask and meet deadlines.
Ability to work independently.
Willingness to learn different product types to provide timely customer service.
Strong written and verbal communication skills.
Proficiency with Microsoft Office Suite or related software.
Experience providing customer service.

Responsibilities

Assist customers in selecting parts that fit their needs and specifications.
Provide parts pricing, availability, and delivery estimates.
Process customer orders received by phone, email, or online platforms.
Handle customer inquiries, complaints, and returns.
Build and maintain customer relationships to encourage repeat business.
Enter and track sales orders using ERP or inventory management software.
Coordinate with warehouse or supply chain teams to support timely order fulfillment.
Manage back orders and communicate delays to customers.
Upsell and cross-sell products or services to meet customer needs.
Promote special offers, discounts, and new product launches.
Assist with developing and executing sales strategies to increase revenue.
Receive, review, and process customer warranty claims.
Verify warranty eligibility according to company policies.
Maintain accurate records of claims, product issues, and resolutions.
Respond to customer inquiries about warranty coverage and claim status.
Coordinate product returns, inspections, or replacements with customers.
Provide service that supports customer satisfaction.
Work with quality engineers and production teams to analyze warranty claims.