Parts & Warranty Manager

Oxbo, Forage Division • Marshfield, WI

3d • Onsite

About The Position

Oxbo is seeking an experienced Parts & Warranty Manager to lead the Parts, Service, Warranty, and Product Support functions for the Oxbo Forage Division. This high-impact leadership role is accountable for aftermarket performance, customer support, dealer success, and continuous product improvement. The manager will lead initiatives to grow parts and service revenue, improve inventory performance, reduce warranty costs, and help customers maximize equipment value and uptime. The role connects dealers, customers, engineering, manufacturing, sales, and marketing, turning field feedback into practical improvements in products, processes, technical support, and customer experience.

The role is onsite in Marshfield, Wisconsin, five days per week. It includes leading teams, supporting dealers and customers, resolving complex technical issues, managing warranty performance and parts operations, improving technical documentation and training, and promoting compliance and safe work practices.

Requirements

• Associate degree in a technical field.
• At least 5 years of experience in agricultural equipment, heavy equipment, industrial equipment, or a related industry.
• Demonstrated leadership experience in parts, service, warranty, aftermarket, or product support.
• Strong knowledge of hydraulic, electrical, and electronic systems.
• Experience supporting dealer networks and field service environments.
• Experience with an ERP system used for parts, service, warranty, or inventory management.
• Experience training or mentoring technicians, dealers, customers, or technical support teams.
• Valid driver’s license and insurable driving record.

Nice To Haves

• Bachelor’s degree in engineering, business, agricultural systems, or a related field.
• Experience leading multiple aftermarket functions in an agricultural, construction, or heavy-equipment organization.
• Experience using aftermarket KPIs and financial metrics to improve revenue, margin, inventory, and customer outcomes.
• Experience with root-cause analysis, warranty reduction, dealer development, or product reliability improvement.

Responsibilities

• Develop and execute aftermarket strategies to grow parts and service revenue, improve gross margin and customer lifecycle value, and strengthen KPIs including parts turns, fill rate, service response time, forecast accuracy, and warranty cost.
• Coach Parts, Service, Warranty, and Product Support teams and build a culture of accountability, responsiveness, collaboration, continuous improvement, and employee development.
• Improve dealer service capabilities through training, technical resources, and tools; serve as an escalation point for complex issues; and help deliver a consistent customer experience.
• Provide hands-on support for complex mechanical, hydraulic, electrical, and electronic issues; identify root causes; and coordinate corrective actions with engineering and manufacturing.
• Manage warranty processes, claims analysis, cost control, and reporting, using field data to reduce repeat failures and inform product improvements.
• Oversee parts forecasting, pricing, availability, and inventory performance, improving fill rates, inventory turns, lead times, and management of excess or obsolete inventory.
• Oversee service manuals, technical documentation, and support materials, and implement training for dealers, technicians, customers, and internal teams.
• Collaborate with Sales, Marketing, Engineering, Manufacturing, Supply Chain, and other partners to communicate field trends, customer feedback, and operational priorities.
• Ensure adherence to safety, quality, operational, and company standards and promote safe work practices across aftermarket functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree