Parts and Warranty Strategy Manager

INEOS Automotive•Montvale, NJ

2d•Onsite

About The Position

The Parts and Warranty Strategy Manager owns the strategic direction of parts, accessories and warranty for the Americas region, working closely with the wider Americas team and global aftersales team. The role focuses on process improvement and cost efficiency, connecting parts and warranty operations as the fleet and business scale. It is strategic and process-focused rather than day-to-day operational. The position oversees and manages the Parts & Accessories Distribution Specialist, who handles day-to-day execution, including dealer and field team support, customs and import processing, and PDC inventory management. The successful candidate must be based at the Montvale, New Jersey office and work in the office five days per week. Occasional travel throughout the Americas may be required.

Requirements

At least 7 to 10+ years of relevant experience.
Strong process-improvement mindset and a track record of streamlining operations, with a Kaizen mentality.
Strong analytical skills.
Experience working with logistics partners, including warehousing operations.
Stakeholder-management skills, including relationship building across departments and functions.
Comfort managing a direct report.
Comfort with ambiguity and ability to determine what needs to be done with limited direction.
Must be based at the Montvale, New Jersey office and work onsite five days per week.
Occasional travel throughout the Americas region may be required.

Nice To Haves

Automotive aftersales background, ideally with significant parts and/or warranty experience.

Responsibilities

Lead process-improvement initiatives across the regional parts and accessories team by assessing current operations and developing more efficient ways of working.
Set high-level supply chain and logistics strategy for the PDC, including improving fill rate and overall network efficiency.
Own parts and accessories pricing strategy.
Own warranty strategy and cost reduction, working closely with the HQ Warranty Team.
Manage vendor and logistics partner strategy, including warehousing expansion and logistics cost-reduction initiatives.
Liaise between global HQ, the Americas team and vendors to identify risks and drive streamlining and cost-saving measures.
Identify and help develop technology and systems improvements that support parts, accessories and warranty strategy.
Own cross-functional programs and projects, including sales-team accessory initiatives and the Stock Accrual Program.
Report regularly on metrics such as spend, purchases, quality and cost to identify opportunities for business improvement.
Establish, launch and administer Dealer Parts Performance metrics to track network performance and identify top and bottom performers.
Review, administer and improve warranty, accessories and spare-parts claim programs and processes in coordination with the HQ Warranty Team, Regulatory Compliance and the Americas Aftersales team.
Manage and develop the Parts & Accessories Distribution Specialist, who is responsible for day-to-day execution, dealer and field-team support, customs and import processing, and PDC inventory management.