Warranty Administration Specialist
About The Position
The Warranty Administration Specialist coordinates and administers customer warranty claims following product delivery. The role maintains claim documentation, tracks resolution activities, and collaborates with customers and internal departments to support timely claim evaluation and closure and customer satisfaction. The position reports to the Aftermarket Support Director and has no supervisory responsibilities. The role also supports field failure investigations and corrective actions, contributes to continuous product improvement, and assists with daily administrative activities and improvements to warranty processes, reporting, and tracking tools. Work is generally performed in a quiet office environment.
Requirements
- Associate's degree, or 6 months to 1 year of related experience or training, or an equivalent combination.
- Proficiency in Microsoft Office Suite and maintaining accurate electronic records.
- Ability to interpret business and technical documents, prepare reports, and communicate effectively with customers and internal teams.
- Strong organizational skills, attention to detail, and ability to follow instructions, track multiple priorities, and resolve routine issues.
- Commitment to quality, responsiveness, professionalism, and meeting customer requirements.
Nice To Haves
- Experience in aerospace, warranty administration, customer support, or project coordination.
Responsibilities
- Receive, document, track, and maintain customer warranty claims, correspondence, and supporting records.
- Communicate with customers and internal departments about claim status, requirements, and resolution.
- Maintain warranty claim logs, action items, deadlines, and closure status.
- Coordinate with Product Support, Engineering, Quality, Repair Station, Spares, Program Management, and Finance to support claim evaluation and resolution.
- Collect and distribute technical, commercial, and customer information for warranty investigations and decisions.
- Coordinate returned materials, repairs, replacements, customer credits, and other approved warranty resolutions.
- Monitor claim aging, response times, recurring issues, and overdue actions; escalate concerns as needed.
- Prepare warranty status reports, performance metrics, meeting minutes, and action-item updates.
- Maintain accurate warranty records in compliance with company procedures and retention requirements.
- Support field failure investigations, corrective actions, and continuous product improvement.
- Assist with daily administrative activities and improvements to warranty processes, reporting, and tracking tools.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
