Repair and Warranty Specialist

Emerson•Mansfield, MA

About The Position

Emerson is seeking a detail-oriented, customer-focused Repair & Warranty Coordinator to manage warranty claims, product repairs, and return material authorizations (RMAs) for manufacturing operations in Mansfield, Massachusetts. The position connects customers with Quality, Engineering, Planning, Production, and Supply Chain teams to resolve product issues promptly, support customer satisfaction, and contribute to continuous improvement. The role supports repair quotations, processes customer purchase orders, coordinates customer-owned material logistics, and manages warranty claims from initial notification through resolution. It also coordinates repair schedules with Planning and communicates status to customers and internal stakeholders. The position is suited to someone who is highly organized, can manage multiple priorities in a fast-paced manufacturing environment, and is committed to customer service. The total target compensation range is $76,000–$90,000 annually, commensurate with the candidate’s skills, capabilities, and experience.

Requirements

Associate's degree or equivalent experience in Business, Operations, Manufacturing, Engineering Technology, or a related field.
At least 3 years of experience in customer service, warranty administration, manufacturing, quality, service operations, or a related role.
Strong organizational and multitasking skills.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office applications, particularly Excel.
Ability to manage multiple priorities and meet deadlines in a manufacturing environment.

Nice To Haves

Experience in a manufacturing, industrial, electrical, mechanical, or engineered-products environment.
Familiarity with ERP systems such as SAP, Oracle, JDE, or similar platforms.
Understanding of quality systems, root cause analysis, and continuous improvement methodologies.
Experience with product repairs, warranty programs, or after-market service operations.

Responsibilities

Support quotations for valve and component repairs, including cost and lead-time estimates.
Receive, review, and process customer purchase orders.
Manage warranty claims from initial customer notification through final resolution.
Coordinate logistics and receipt of customer-owned material after an RMA is issued.
Collaborate with Planning to schedule and track repair and warranty activities for timely completion.
Serve as the primary customer contact for repair and warranty matters.
Communicate repair status and production schedules to customers and internal stakeholders.
Support continuous improvement initiatives focused on product quality, reliability, and customer satisfaction.