Warranty and Billing Specialist
About The Position
Banner Fire Equipment is seeking a full-time Warranty & Billing Specialist for its Service department at its headquarters in Roxana, Illinois. The role works with Service Advisors, technicians, Parts, Shipping, Dispatch, and Accounting to document, submit, track, and resolve manufacturer warranty claims and ensure completed repair orders are accurately invoiced on time. The position also maintains warranty and service records, communicates coverage information to staff, and supports parts handling, credits, reconciliations, and billing issue resolution. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for 40 hours per week. The estimated pay range is $28.00–$35.00 per hour; final offers are based on experience, skills, and training.
Requirements
- High school diploma or GED.
- 1–3 years of experience in billing, invoicing, warranty administration, or accounts receivable.
- Strong attention to detail and clear written communication.
- Ability to manage multiple claims and deadlines simultaneously.
- Proficiency in Microsoft Office, including Outlook and Excel.
- Ability to learn Service Tracker and Karmak or similar software.
- Comfort making regular trips into the service shop.
- Ability to occasionally lift up to 25 lbs.
- Occasional driving and a valid driver’s license.
Nice To Haves
- Associate degree in Business, Accounting, or a related field.
- Experience with manufacturer warranty programs.
- Service department background, especially in fire apparatus, emergency vehicles, fleet, heavy equipment, trucking, or automotive.
Responsibilities
- Confirm warranty coverage for flagged repairs, collect technician documentation, submit claims to manufacturers, and follow up on denials with Service Advisors.
- Manage the warranty email inbox and track claims through completion, providing status updates to management.
- Train and update technicians and service staff on warranty terms and coverage changes.
- Coordinate with Parts and Shipping to tag, retain, and return warranty parts.
- Coordinate with Dispatch to schedule Service Bulletins and recalls.
- Accurately invoice completed repair orders by deadlines, check parts pricing, and resolve billing issues.
- Work with Internal Accounting on credits, reconciliations, and disputed bills.
- Keep Service Tracker and Karmak records current.
Benefits
- Weekly pay
- Employer-paid medical plan option
- Employer-paid life insurance
- Employer-paid disability insurance
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) with 4% company match
- PTO starting on day one
- 11 paid holidays
- Training and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
