Pool - Towel Attendant | Playa Largo Resort & Spa
About The Position
The Towel Attendant supports pool and beach operations at Playa Largo Resort & Spa by preparing and maintaining the pool area, providing towels and assistance to guests, and helping ensure a safe, clean, welcoming environment. The role requires a flexible schedule, including weekends, holidays, and varied shifts, based on business needs. The attendant greets guests, assists with seating, responds to requests and complaints, and follows up to support guest satisfaction. The role also includes monitoring the pool area for safety, reporting hazards and operational defects, maintaining cleanliness and sanitation, and supporting pool safety programs and related training and documentation. The position requires knowledge of pool and Sandbar operations, including station and table numbers, capacities, operating hours, water-sports offerings, setup, and dress code.
Requirements
- Some hospitality experience.
- Ability to communicate satisfactorily in English with guests, management, and coworkers so they can understand.
- Ability to count.
- High school graduate or equivalent.
Nice To Haves
- Previous guest-relations and/or training experience.
Responsibilities
- Prepare and maintain the pool and beach area, including chairs, chaise lounges, garbage receptacles, the towel hut, and surrounding areas.
- Sweep and water down the pool deck and position furniture correctly during morning setup.
- Greet guests, distribute towels, assist with seating, and provide exceptional service.
- Take ownership of guest requests and complaints, attempt to resolve issues promptly, and follow up to ensure guest satisfaction.
- Observe and patrol the pool area and enforce safety regulations.
- Identify and report pool-area defects and promptly notify supervisors and relevant departments about hazards, injuries, equipment issues, or processes that negatively affect operations.
- Maintain pool-deck and facility cleanliness by straightening and stacking chairs and collecting soiled towels and trash throughout the shift.
- Facilitate and maintain pool safety programs, training, and documentation.
- Follow performance feedback and training, recognize others appropriately, and adhere to company policies and legal requirements.
- Comply with state sanitation and health regulations and hotel requirements.
- Maintain knowledge of bar, seat, station, and table numbers; capacity; operating hours; Caribbean water-sports offerings; and Sandbar and pool-area setup and dress code.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
