Valet Parker | Playa Largo Resort & Spa

SHANER•Key Largo, FL

21h•Onsite

About The Position

The Valet Parker at Playa Largo Resort & Spa welcomes arriving guests and visitors, assists with luggage and vehicle needs, and helps ensure a safe, orderly, and positive experience throughout their stay. The role includes escorting guests to their rooms, explaining hotel services and features, providing local transportation directions, responding to guest requests and complaints, and delivering requested items to guest rooms. The position may also involve driving, parking, and retrieving guest and visitor vehicles according to hotel standards. The employee must protect guest confidentiality and room-access security while maintaining clean, organized work areas and monitoring parking and lobby areas.

Requirements

Valid driver’s license in the state where the hotel operates.
Excellent driving record.
Ability to provide legible communication and directions.
Ability to satisfactorily communicate with guests, management, and co-workers so they understand.
Thorough knowledge of hotel services and amenities.
Ability to work a flexible schedule, including weekends, holidays, and varied shifts.

Nice To Haves

Previous guest relations experience and/or training.
High school graduate or equivalent; some college preferred.
Bilingual English/Spanish skills.
Knowledge of local activities and attractions appropriate for the clientele.

Responsibilities

Greet arriving guests and visitors and bid farewell to departing guests and visitors.
Assist guests and visitors into and out of vehicles, including loading and unloading luggage.
Keep driveways clear and ensure vehicles are not parked or left standing in illegal spaces.
Monitor parking areas and levels, and report vehicle or safety hazards, unauthorized personnel, or potential security problems to the Manager.
Monitor and maintain the cleanliness and organization of work areas and correct deficiencies.
Identify and explain hotel facilities and features to guests while escorting them to their rooms.
Transport guest luggage to and from guest rooms and place luggage inside rooms.
Attend to guests’ immediate needs upon arrival and provide follow-through throughout their stay.
Provide accurate directions and information about local transportation, activities, and attractions.
Handle guest complaints and ensure guest satisfaction.
Promptly deliver requested items to guest rooms, including messages, mail, faxes, packages, flowers, sundry items, and gifts.
Monitor and maintain the appearance of lobby areas and the luggage holding room.
Maintain guest confidentiality and security of guest room access.
When performing valet services, drive, park, and retrieve guest and visitor vehicles courteously, safely, and efficiently according to hotel standards.
Perform other duties as assigned.