Front Desk Agent | Playa Largo Resort & Spa

SHANER • Key Largo, FL

21h • Onsite

About The Position

The Front Desk Agent provides courteous, efficient guest services at Playa Largo Resort & Spa. The role handles guest check-ins and check-outs, processes payments, communicates information and services to guests and visitors, addresses complaints, and coordinates with Housekeeping to resolve room-status discrepancies. The agent also prepares and distributes daily reports and follows hotel payment, cash-handling, and credit procedures. The position requires availability for a flexible schedule that includes weekends, holidays, and varied shifts.

Requirements

• High school graduate or equivalent.
• At least one year of customer service experience.
• Ability to communicate satisfactorily with guests, management, and coworkers so they understand.
• Availability to work a flexible schedule, including weekends, holidays, and varied shifts.

Nice To Haves

• Previous hotel experience preferred.
• Computer experience preferred.
• Bilingual English/Spanish is a plus.
• Knowledge of local activities and attractions appropriate for the clientele.

Responsibilities

• Provide superior guest service by courteously and efficiently checking hotel guests in and out.
• Process guest payments according to established hotel requirements and follow payment, cash-handling, and credit policies and procedures.
• Provide information and services to guests and visitors in a friendly, professional manner.
• Handle guest complaints and work to ensure guest satisfaction.
• Generate, print, and distribute daily reports to designated departments or personnel.
• Resolve discrepancies on the room-status report in coordination with Housekeeping.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED