Overnight Security Guard | Playa Largo Resort & Spa

SHANER•Key Largo, FL

21h•Onsite

About The Position

The Overnight Security Guard monitors and patrols assigned areas of Playa Largo Resort & Spa to provide a safe environment for guests and employees and minimize opportunities for loss or damage. The role helps deter threats to people and property throughout the hotel and resort facilities. The guard maintains awareness of hotel facilities and services and supports guest service across departments. The position handles deliveries received during non-business hours, monitors surveillance cameras, investigates duress alarms, and patrols the property using specified equipment while checking designated points and documenting actions. Duties also include securing guest room doors, assisting guests with room access in accordance with privacy policies, responding to accidents and vehicle incidents, handling guest valuables according to procedures, maintaining the confidentiality of security and hotel records, and providing security for assigned banquet functions and meeting rooms. The role requires a flexible schedule that may include weekends, holidays, and varied shifts. Candidates should be able to perform duties with attention to detail and limited supervision, remain courteous and calm in difficult or confrontational situations, and enforce hotel standards, policies, and procedures.

Requirements

High school graduation or equivalent.
At least one year of prior experience in a similar position dealing with the general public.
Ability to communicate satisfactorily with guests, management, and coworkers so they understand.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness, and with minimal supervision.
Ability to endure abundant physical movement while carrying out job duties.
Ability to ensure the security of people and property.
Ability to remain calm and courteous with demanding or difficult employees and in difficult situations.
Ability to perform job functions to standards under pressure in tense or confrontational situations.
Ability to protect the security and confidentiality of guest and employee information.
Availability for a flexible schedule, including weekends, holidays, and varied shifts as required.

Nice To Haves

College degree or vocational training.
Bilingual English/Spanish ability.

Responsibilities

Monitor and patrol assigned areas to provide a safe environment for guests and employees and minimize opportunities for loss or damage.
Deter individuals or elements from jeopardizing people or property in or around hotel facilities.
Maintain awareness of hotel facilities and services.
Handle deliveries received during non-business hours according to hotel procedures.
Monitor surveillance cameras as assigned.
Investigate duress alarms and follow applicable procedures.
Patrol the property with specified equipment, check designated points, and document actions.
Ensure guest room doors are secured and assist guests with room access in accordance with privacy policies.
Respond promptly to guest or employee accidents and follow departmental procedures.
Follow state regulations and Shaner and franchise guidelines for handling intoxicated guests.
Respond to vehicle accidents or thefts and document specified information.
Handle guest requests to store and safeguard valuables according to procedures.
Maintain confidentiality of security and hotel reports and documents.
Provide interdepartmental assistance upon request to support guest service.
Provide security for banquet functions and meeting rooms as assigned.
Enforce hotel standards, policies, and procedures with hotel staff.