Tow Truck Driver / Roadside Assistance Technician

Greeley Auto • Greeley, CO

4d

About The Position

Greeley CDJR is seeking an experienced Tow Truck Driver / Roadside Assistance Technician to provide emergency roadside assistance and towing. The role is an initial point of contact for customers and guests who need help identifying vehicle concerns and getting safely back on the road or having their vehicle towed to the dealership. The technician assists customers, guests, employees, and other motorists while providing a high level of customer service.

The position operates a full-size, medium-duty-capable tow truck and services vehicles by providing fuel, jump-starts, lockout assistance, flat-tire changes or inflation, and towing. The technician uses electronic devices to update calls, review procedures, document safety records, and complete other duties. Work involves frequent exposure to road hazards and temperature extremes, with most time spent outside a temperature-controlled environment. Overtime earning potential is possible. Compensation is a competitive monthly salary based on experience.

Requirements

• High school diploma or equivalent.
• At least 21 years of age.
• Prior tow truck driver or roadside service experience; this experience is mandatory.
• Valid state driver's license with minimal driving infractions or incidents.
• Ability to adhere to regular and punctual attendance.
• Experience using tablets or other electronic devices to update calls, review policies and procedures, document safety records, and perform other applicable duties.
• Strong customer service and communication skills, including the ability to understand the importance of providing an excellent customer and guest experience.
• Ability to perform roadside vehicle services, including fueling, jump-starts, lockout service, flat-tire changes or inflation, and towing.
• Ability to safely operate wheel-lift, flatbed, and dolly towing equipment and related service equipment.
• Ability to lift materials weighing up to 75 pounds.
• Ability to successfully complete drug screening, motor vehicle record review, criminal background check, and pre-employment and ongoing DOT health screenings.

Responsibilities

• Operate a full-size, medium-duty-capable tow truck.
• Provide emergency roadside assistance to customers, guests, employees, and other motorists.
• Provide fuel, jump-starts, lockout service, and flat-tire changes or inflation.
• Tow vehicles to the dealership when necessary.
• Identify vehicle concerns and help customers get safely back on the road or arrange for their vehicle to be towed.
• Use electronic devices to update calls, review policies and procedures, and document safety records.
• Provide excellent customer service and work toward complete customer and guest satisfaction.

Benefits

• Medical, dental, and vision benefits.
• Paid vacation depending on tenure.
• Paid time off in accordance with the Colorado Health Families and Workplaces Act.
• Six paid holidays yearly.
• Employee discounts on parts, service, and vehicle purchases.
• Overtime earning potential.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED