Roadside Assistance Technician/Tow Driver

Auto Club Group • Fort Wayne, IN

2d • Onsite

About The Position

Join AAA The Auto Club Group as a roadside assistance technician and tow driver, responding to service calls and helping members with roadside problems. The role involves providing services such as jump-starts, tire changes, fuel delivery, battery testing and installation, lockout assistance, and minor mechanical adjustments, as well as safely towing disabled vehicles. It combines hands-on problem solving, customer service, and independent work on the road.

This is an on-site, field-based position at 9134 Lima Road, Ft. Wayne, Indiana. Employees spend up to 95% of their time outdoors and on the road, in varying weather and traffic conditions, and less than 5% in a traditional office setting. The schedule is flexible and may include evenings, weekends, holidays, and overtime based on business needs and member demand. Training and resources are provided, with safety as the top priority.

The starting hourly rate is $24.00 and may vary by location and experience. Overtime is paid at time-and-a-half. Shift differentials apply to qualifying evening and overnight hours. Eligible new-to-ACG applicants may receive a $1,000 sign-on bonus paid in installments at 90 and 180 days, and a $250 quarterly perfect-attendance bonus. The company also offers paid training and a range of health, insurance, retirement, time-off, education, and other benefits.

Requirements

• High school diploma or GED.
• Valid state driver's license with minimal driving infractions or incidents.
• Successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination, both pre-employment and ongoing.
• Strong customer service skills and the ability to communicate effectively and professionally.
• Ability to work independently and make sound decisions in the field.
• Comfort using GPS, mobile technology, tablets, and electronic applications.
• Ability to lift and move items weighing up to 75 pounds.
• Ability to read and interpret roadside service procedures and member benefits.
• Basic math and recordkeeping skills.
• Ability to successfully complete AAA training programs.
• Commitment to safety and teamwork.
• For employment in Illinois, a valid Illinois C-Non CDL driver's license is required.
• For employment in Indiana, a valid For Hire Endorsement is required.
• Consent to a background and drug screen based on the position requirements.

Nice To Haves

• Prior roadside assistance experience, including battery testing, jump-starts, lockout assistance, fuel delivery, or tire changes.
• Previous tow truck driving experience.
• Experience operating wheel-lift, flatbed, or dolly towing equipment.
• Commercial driving experience.
• Automotive knowledge or mechanical aptitude.
• At least 21 years of age.

Responsibilities

• Respond to AAA member roadside assistance requests using a tow truck or service vehicle.
• Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, and minor mechanical adjustments.
• Safely tow disabled vehicles according to established procedures and towing guidelines.
• Verify AAA membership and provide outstanding customer service during each interaction.
• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
• Maintain a clean and professional service vehicle.
• Use tablets and electronic devices to manage calls, update service requests, and access towing procedures.
• Accurately document daily activities, service calls, vehicle logs, and receipts.
• Maintain DOT certification and an acceptable driving record.
• Meet goals related to member satisfaction, safety, productivity, and battery services.
• Support community and special AAA events as needed.

Benefits

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program.
• Company-paid basic life insurance, with optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Optional critical illness, accident, and pet insurance.
• 401(k) plan with company match and additional company contributions, subject to the plan terms described in the posting.
• Health Savings Account and Flexible Spending Account options.
• Accrual-based paid time off for eligible employees.
• Company-paid holidays, with eligibility and amounts based on employment status.
• One mental health day, floating holidays, and a volunteer day for eligible full-time employees.
• Paid parental, bereavement, jury duty, and military leave programs.
• Tuition assistance.
• Professional certification support with 100% reimbursement for eligible programs.
• Career development and advancement opportunities.
• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance.
• Fully paid training.
• Overtime paid at time-and-a-half.
• 5% shift premium for hours worked between 5:00 PM and 11:00 PM and 10% for hours worked between 11:00 PM and 5:00 AM.
• $1,000 sign-on bonus for qualifying new-to-ACG applicants, paid in installments at 90 and 180 days.
• $250 quarterly perfect attendance bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED