Roadside Assistance Technician/Tow Driver

AAA-The Auto Club Group•Fort Wayne, IN

3d•Onsite

About The Position

Join AAA The Auto Club Group as a Service Vehicle Operator responding to roadside assistance calls and helping members with services such as jump-starts, tire changes, lockouts, fuel delivery, battery testing and installation, and minor mechanical adjustments. The role also involves safely towing disabled vehicles, providing professional customer service, and working independently in the field. This is an on-site position at 9134 Lima Road, Ft. Wayne, Indiana 46818. The schedule is flexible and may include evenings, weekends, holidays, and overtime based on business needs and member demand. This is a highly active, field-based role. Employees spend up to 95% of their time outdoors and on the road, often in varying weather and around traffic; less than 5% of the role is performed in a traditional office setting. Safety is the top priority, and training and resources are provided. The position pays from $24.00 per hour, with rates varying by location and experience. Overtime is paid at time-and-a-half, and shift differentials apply to specified evening and overnight hours. Compensation also includes a sign-on bonus for eligible new ACG applicants and a quarterly perfect-attendance bonus. Fully paid training is provided. Benefits include medical, prescription, dental and vision coverage; life and disability insurance; retirement savings plans; paid time off and holidays; paid leave programs; tuition assistance; professional certification reimbursement; career development opportunities; complimentary AAA membership; and adoption assistance.

Requirements

High school diploma or GED.
Valid state driver's license with minimal driving infractions or incidents.
Successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination, both pre-employment and ongoing.
Strong customer service skills and ability to communicate effectively and professionally.
Ability to work independently and make sound decisions in the field.
Comfort using GPS, mobile technology, tablets, and electronic applications.
Ability to lift and move items weighing up to 75 pounds.
Ability to read and interpret roadside service procedures and member benefits.
Basic math and recordkeeping skills.
Ability to successfully complete AAA training programs.
Commitment to safety and teamwork.
For employment in Illinois, a valid Illinois C-Non CDL driver's license is required.
For employment in Indiana, a valid For Hire Endorsement is required.

Nice To Haves

Prior experience providing roadside assistance, such as battery testing, jump-starts, lockout assistance, fuel delivery, or tire changes.
Previous tow truck driving experience.
Experience operating wheel-lift, flatbed, or dolly towing equipment.
Commercial driving experience.
Automotive knowledge or mechanical aptitude.
At least 21 years of age.

Responsibilities

Respond to AAA member roadside assistance requests using a tow truck or service vehicle.
Provide roadside services, including tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, and minor mechanical adjustments.
Safely tow disabled vehicles according to established procedures and towing guidelines.
Verify AAA membership and provide outstanding customer service during each interaction.
Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
Maintain a clean and professional service vehicle.
Use tablets and electronic devices to manage calls, update service requests, and access towing procedures.
Accurately document daily activities, service calls, vehicle logs, and receipts.
Maintain DOT certification and an acceptable driving record.
Meet goals related to member satisfaction, safety, productivity, and battery services.
Support community and special AAA events as needed.

Benefits

Hourly pay starting at $24.00, varying by location and experience.
Overtime paid at time-and-a-half.
Shift differentials of 5% for hours worked between 5:00 PM and 11:00 PM and 10% for hours worked between 11:00 PM and 5:00 AM.
$1,000 sign-on bonus paid in installments at 90 and 180 days for qualifying applicants who are new to ACG.
$250 quarterly perfect-attendance bonus.
Fully paid training.
Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program.
Company-paid basic life insurance and optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
401(k) plan with automatic deferral, employee contributions, company match, and additional company contributions, subject to eligibility and vesting terms.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off, eligible after 90 days of employment.
Company-paid holidays, with eligibility varying by employment status and business unit schedule.
One mental health day, floating holidays, and a volunteer day for eligible full-time employees.
Paid parental, bereavement, jury duty, and military leave programs.
Tuition assistance.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.