Roadside Assistance Technician/Tow Driver

AAA-The Auto Club Group•Memphis, TN

3d•Onsite

About The Position

Join the team as a Service Vehicle Operator supporting AAA members who need roadside assistance. Respond to service calls, provide hands-on roadside services, and safely tow vehicles when needed. The role combines problem solving, customer service, and safe driving while working independently in the field. This is an on-site position at 5155 Wilfong Road, Memphis, Tennessee. It is highly active and field-based: employees spend up to 95% of their time outdoors and on the road in varying weather conditions and around traffic, with less than 5% of work in a traditional office setting. Safety is the top priority, and training and resources are provided. The position is full-time and hourly, with a flexible schedule that may include evenings, weekends, holidays, and overtime based on business needs and member demand. Compensation starts at $22.50 per hour. Overtime is paid at time-and-a-half, and shift differentials apply to hours worked in specified evening and overnight periods. A sign-on bonus, quarterly attendance bonus, and fully paid training are also offered, subject to the stated conditions. The benefits package includes medical, prescription, dental, and vision coverage; life and disability insurance options; a 401(k) plan with company contributions; HSA and FSA options; paid time off and holidays; paid leave programs; tuition assistance; professional certification reimbursement; career development opportunities; complimentary AAA membership; and adoption assistance.

Requirements

High school diploma or GED.
Valid state driver's license with minimal driving infractions or incidents.
Successfully pass pre-employment and ongoing drug screening, motor vehicle record review, criminal background check, and DOT physical examination.
Strong customer service skills and ability to communicate effectively and professionally.
Ability to work independently and make sound decisions in the field.
Comfort using GPS, mobile technology, tablets, and electronic applications.
Ability to lift and move items weighing up to 75 pounds.
Ability to read and interpret roadside service procedures and member benefits.
Basic math and recordkeeping skills.
Ability to successfully complete AAA training programs.
Commitment to safety and teamwork.
If employed in Illinois, possession of a valid Illinois C-Non CDL driver's license.

Nice To Haves

Prior experience providing roadside assistance, such as battery testing, jump starts, lockout assistance, fuel delivery, or tire changes.
Previous tow truck driving experience.
Experience operating wheel-lift, flatbed, or dolly towing equipment.
Commercial driving experience.
Automotive knowledge or mechanical aptitude.
At least 21 years of age.

Responsibilities

Respond to AAA member roadside assistance requests using a tow truck or service vehicle.
Provide roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
Safely tow disabled vehicles in accordance with established procedures and towing guidelines.
Verify AAA membership and provide outstanding customer service.
Perform pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
Keep the service vehicle clean and professional.
Use tablets and electronic devices to manage calls, update service requests, and access towing procedures.
Accurately document daily activities, service calls, vehicle logs, and receipts.
Maintain DOT certification and an acceptable driving record.
Work toward member satisfaction, safety, productivity, and battery-service goals.
Support community and special AAA events as needed.

Benefits

Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program.
Company-paid basic life insurance and optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
401(k) plan with company contributions.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off.
Company-paid holidays, mental health day, floating holidays, and volunteer day, subject to eligibility and business-unit schedules.
Paid parental, bereavement, jury duty, and military leave.
Tuition assistance up to $5,250 annually, with 80% covered by ACG.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.
$1,000 sign-on bonus paid in installments at 90 and 180 days for eligible applicants who are new to ACG.
$250 quarterly perfect attendance bonus.
Overtime paid at time-and-a-half.
Shift differentials of 5% for hours worked 5:00 PM–11:00 PM and 10% for hours worked 11:00 PM–5:00 AM.
Fully paid training.