Roadside Assistance Technician/Tow Driver

Auto Club Group•Chicago, IL

1d•Onsite

About The Position

Join the team as a Service Vehicle Operator providing roadside assistance to AAA members. Respond to service calls, help stranded motorists with services such as jump-starts, tire changes, and lockouts, and tow vehicles when needed. The role combines hands-on problem solving, customer service, and safe driving, with work performed independently in the field. This is an active, field-based position. Employees spend up to 95% of their time outdoors and on the road in varying weather and around traffic; less than 5% is in a traditional office setting. Safety is the top priority, and training and resources are provided. The position is on site at 601 N. Union Ave, Chicago, IL 60654, or 626 E. 111th Street, Chicago, IL 60628. A flexible schedule may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Requirements

High school diploma or GED.
Valid state driver's license with minimal driving infractions or incidents.
Successfully pass pre-employment and ongoing drug screening, motor vehicle record review, criminal background check, and DOT physical examination.
Strong customer service skills and the ability to communicate effectively and professionally.
Ability to work independently and make sound decisions in the field.
Comfort using GPS, mobile technology, tablets, and electronic applications.
Ability to lift and move items weighing up to 75 pounds.
Ability to read and interpret roadside service procedures and member benefits.
Basic math and recordkeeping skills.
Ability to successfully complete AAA training programs.
Commitment to safety and teamwork.
For employment in Illinois, a valid Illinois C-Non CDL driver's license is required.
For employment in Indiana, a valid For Hire Endorsement is required.

Nice To Haves

Prior experience providing roadside assistance, such as battery testing, jump-starts, lockout assistance, fuel delivery, or tire changes.
Previous tow truck driving experience.
Experience operating wheel-lift, flatbed, or dolly towing equipment.
Commercial driving experience.
Automotive knowledge or mechanical aptitude.
Must be 21 years of age or older.

Responsibilities

Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, and minor mechanical adjustments.
Safely tow disabled vehicles in accordance with established procedures and towing guidelines.
Verify AAA membership and provide outstanding customer service during each interaction.
Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
Maintain a clean and professional service vehicle.
Use tablets and electronic devices to manage calls, update service requests, and access towing procedures.
Accurately document daily activities, service calls, vehicle logs, and receipts.
Maintain DOT certification and an acceptable driving record.
Work toward goals related to member satisfaction, safety, productivity, and battery services.
Support community and special AAA events as needed.

Benefits

Hourly pay starting at $24.00; rate may vary by location and experience.
Overtime opportunities paid at time-and-a-half.
Shift differentials: 5% premium for hours worked between 5:00 PM and 11:00 PM, and 10% premium for hours worked between 11:00 PM and 5:00 AM.
$1,000 sign-on bonus, paid in installments at 90 and 180 days of employment; applicants must be new to ACG to qualify.
$250 quarterly perfect attendance bonus.
Fully paid training.
Medical plans with multiple coverage options, including HSA eligibility, and prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program.
Company-paid basic life insurance; optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Optional critical illness, accident, and pet insurance.
401(k) plan with company match and additional company contribution, subject to the stated eligibility and vesting terms.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off, subject to eligibility and applicable terms.
Company-paid holidays and additional mental health, floating, and volunteer days for eligible employees, subject to business unit schedules.
Paid leave programs, including parental, bereavement, jury duty, and military leave.
Tuition assistance.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.