Roadside Assistance Technician/Tow Driver

AAA-The Auto Club Group•Tampa, FL

3d•Onsite

About The Position

Join AAA The Auto Club Group as a Service Vehicle Operator responding to roadside service calls and helping members with services such as jump-starts, tire changes, lockouts, fuel delivery, and towing. The role combines hands-on problem solving, customer service, and safe driving while working independently in the field. This is an on-site, highly active, field-based position in Tampa, Florida. Employees spend up to 95% of their time outdoors and on the road, working in varying weather and around traffic; less than 5% of the role is performed in a traditional office setting. Employees receive training and resources to perform their duties safely. The position is full-time and hourly, with a flexible schedule that may include evenings, weekends, holidays, and overtime based on business needs and member demand. Starting pay is $21.50 per hour. Overtime is paid at time-and-a-half, and shift differentials apply to evening and overnight hours. A $1,000 sign-on bonus is paid in installments at 90 and 180 days for eligible new-to-ACG applicants, and a $250 quarterly perfect-attendance bonus is offered. Fully paid training is provided. ACG offers health, dental, and vision coverage; life and disability insurance options; a 401(k) plan with employer contributions; health savings and flexible spending accounts; paid time off and holidays; paid leave programs; tuition assistance; professional certification reimbursement; adoption assistance; and a complimentary AAA membership with roadside assistance and travel discounts.

Requirements

High school diploma or GED.
Valid state driver's license with minimal driving infractions or incidents.
Successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination, both pre-employment and ongoing.
Strong customer service skills and the ability to communicate effectively and professionally.
Ability to work independently and make sound decisions in the field.
Comfort using GPS, mobile technology, tablets, and electronic applications.
Ability to lift and move items weighing up to 75 pounds.
Ability to read and interpret roadside service procedures and member benefits.
Basic math and recordkeeping skills.
Ability to successfully complete AAA training programs.
Commitment to safety and teamwork.
If employed in Illinois, possession of a valid Illinois C-Non CDL driver's license is required.

Nice To Haves

Prior roadside assistance experience, such as battery testing, jump-starts, lockout assistance, fuel delivery, or tire changes.
Previous tow truck driving experience.
Experience operating wheel-lift, flatbed, or dolly towing equipment.
Commercial driving experience.
Automotive knowledge or mechanical aptitude.
At least 21 years of age.

Responsibilities

Respond to AAA member roadside assistance requests using a tow truck or service vehicle.
Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, and minor mechanical adjustments.
Safely tow disabled vehicles according to established procedures and towing guidelines.
Verify AAA membership and provide outstanding customer service during each interaction.
Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
Maintain a clean and professional service vehicle.
Use tablets and electronic devices to manage calls, update service requests, and access towing procedures.
Accurately document daily activities, service calls, vehicle logs, and receipts.
Maintain DOT certification and an acceptable driving record.
Meet goals related to member satisfaction, safety, productivity, and battery services.
Support community and special AAA events as needed.

Benefits

Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program.
Company-paid basic life insurance and optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
401(k) plan with company contributions and matching, subject to the stated eligibility and vesting terms.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off.
Company-paid holidays, mental health day, floating holidays, and volunteer day, subject to eligibility and schedule.
Paid parental, bereavement, jury duty, and military leave programs.
Tuition assistance up to $5,250 annually, with 80% covered by ACG.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.
Fully paid training.
$1,000 sign-on bonus for eligible applicants who are new to ACG.
$250 quarterly perfect-attendance bonus.
Overtime paid at time-and-a-half.
Evening and overnight shift differentials.