Roadside Assistance Technician/Tow Driver

Auto Club Group•Memphis, TN

2d•Onsite

About The Position

The Roadside Assistance Technician/Tow Driver responds to AAA member service calls using a tow truck or service vehicle. The role provides roadside assistance such as jump-starts, tire changes, fuel delivery, battery testing and installation, lockout assistance, and minor mechanical adjustments, and safely tows disabled vehicles when needed. The technician verifies membership, provides customer service, completes vehicle inspections, maintains service vehicle cleanliness, and records service activity and vehicle information. This is an on-site, field-based position at 5155 Wilfong Road, Memphis, Tennessee. Employees spend up to 95% of their time outdoors and on the road in varying weather and traffic conditions; less than 5% is in a traditional office setting. A flexible schedule may include evenings, weekends, holidays, and overtime based on business needs and member demand. Training is provided.

Requirements

High school diploma or GED.
Valid state driver's license with minimal driving infractions or incidents.
Successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination, pre-employment and ongoing.
Strong customer service skills and the ability to communicate effectively and professionally.
Ability to work independently and make sound decisions in the field.
Comfort using GPS, mobile technology, tablets, and electronic applications.
Ability to lift and move items weighing up to 75 pounds.
Ability to read and interpret roadside service procedures and member benefits.
Basic math and recordkeeping skills.
Ability to successfully complete AAA training programs.
Commitment to safety and teamwork.
If employed in Illinois, a valid Illinois C-Non CDL driver's license is required.

Nice To Haves

Prior experience providing roadside assistance, such as battery testing, jump-starts, lockout assistance, fuel delivery, or tire changes.
Previous tow truck driving experience.
Experience operating wheel-lift, flatbed, or dolly towing equipment.
Commercial driving experience.
Automotive knowledge or mechanical aptitude.
At least 21 years of age.

Responsibilities

Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
Provide roadside services including tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, and minor mechanical adjustments.
Safely tow disabled vehicles in accordance with established procedures and towing guidelines.
Verify AAA membership and provide outstanding customer service.
Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
Maintain a clean and professional service vehicle.
Use tablets and electronic devices to manage calls, update service requests, and access towing procedures.
Document daily activities, service calls, vehicle logs, and receipts accurately.
Maintain DOT certification and an acceptable driving record.
Meet goals related to member satisfaction, safety, productivity, and battery services.
Support community and special AAA events as needed.

Benefits

Overtime paid at time-and-a-half.
5% shift premium for hours worked between 5:00 PM and 11:00 PM and 10% for hours worked between 11:00 PM and 5:00 AM.
$1,000 sign-on bonus paid in installments at 90 and 180 days, for applicants new to ACG.
$250 quarterly perfect attendance bonus.
Fully paid training.
Medical plans, including HSA-eligible options.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program.
Company-paid basic life insurance, with optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Optional critical illness, accident, and pet insurance.
401(k) plan with company matching and additional company contributions, subject to the stated eligibility and vesting terms.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off for eligible employees.
Company-paid holidays and additional mental health, floating, and volunteer days, subject to employee eligibility and business-unit schedules.
Paid parental, bereavement, jury duty, and military leave.
Tuition assistance up to $5,250 annually, with 80% covered by ACG.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance.