Roadside Assistance Technician/Tow Driver

AAA-The Auto Club Group•Chicago, IL

3d•Onsite

About The Position

Join the AAA team as a Service Vehicle Operator responding to roadside service calls and helping stranded motorists. Provide services such as jump-starts, tire changes, fuel delivery, battery testing and installation, and lockout assistance, and safely tow vehicles when needed. The role combines hands-on problem solving, customer service, and safe driving while working independently in the field. Positions are onsite in Chicago, Illinois, at 601 N. Union Ave or 626 E. 111th Street. This highly active, field-based position involves working directly with AAA members. Employees spend up to 95% of their time outdoors and on the road in varying weather and traffic conditions, with less than 5% of the role in a traditional office setting. Safety is the top priority, and training and resources are provided. The schedule must be flexible and may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Requirements

High school diploma or GED.
Valid state driver's license with minimal driving infractions or incidents.
Successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination, both pre-employment and ongoing.
Strong customer service skills and ability to communicate effectively and professionally.
Ability to work independently and make sound decisions in the field.
Comfort using GPS, mobile technology, tablets, and electronic applications.
Ability to lift and move items weighing up to 75 pounds.
Ability to read and interpret roadside service procedures and member benefits.
Basic math and recordkeeping skills.
Ability to successfully complete AAA training programs.
Commitment to safety and teamwork.
For employment in Illinois, a valid Illinois C-Non CDL driver’s license is required.
For employment in Indiana, a valid For Hire Endorsement is required.

Nice To Haves

Prior experience providing roadside assistance, such as battery testing, jump starts, lockout assistance, fuel delivery, or tire changes.
Previous tow truck driving experience.
Experience operating wheel-lift, flatbed, or dolly towing equipment.
Commercial driving experience.
Automotive knowledge or mechanical aptitude.
At least 21 years of age.

Responsibilities

Respond to AAA member roadside assistance requests using a tow truck or service vehicle.
Provide roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
Safely tow disabled vehicles according to established procedures and towing guidelines.
Verify AAA membership and provide outstanding customer service.
Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
Keep the service vehicle clean and professional.
Use tablets and electronic devices to manage calls, update service requests, and access towing procedures.
Document daily activities, service calls, vehicle logs, and receipts accurately.
Maintain DOT certification and an acceptable driving record.
Meet goals related to member satisfaction, safety, productivity, and battery services.
Support community and special AAA events as needed.

Benefits

Hourly pay starting at $24.00 per hour, with rate varying by location and experience.
Overtime opportunities paid at time-and-a-half.
Shift differentials of 5% for hours worked between 5:00 PM and 11:00 PM and 10% for hours worked between 11:00 PM and 5:00 AM.
$1,000 sign-on bonus paid in installments at 90 and 180 days, for applicants new to ACG.
$250 quarterly perfect attendance bonus.
Fully paid training.
Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program.
Company-paid basic life insurance and optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Optional critical illness, accident, and pet insurance.
401(k) plan with company matching and additional company contributions, subject to the stated eligibility and vesting terms.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off, subject to eligibility and applicable terms.
Paid holidays, subject to eligibility and business-unit schedules.
One mental health day, floating holidays, and volunteer day for eligible full-time employees.
Paid parental, bereavement, jury duty, and military leave programs.
Tuition assistance.
Professional certification support with 100% reimbursement for eligible programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.