Tow Truck Driver / Roadside Assistance Technician

Greeley Auto • Greeley, CO

5d

About The Position

Greeley CDJR is seeking an experienced tow driver to join its Remote Experience Team. The role provides emergency roadside assistance and towing as an initial point of contact for customers and guests. The technician identifies vehicle concerns and provides services to help motorists get safely back on the road or have their vehicles towed to the dealership.

The position operates a full-size, medium-duty-capable tow truck and assists customers, guests, employees, and other motorists. Services include supplying fuel, jump-starting vehicles, lockout assistance, changing or inflating flat tires, and towing vehicles to the dealership. The technician is expected to deliver ELITE customer service and help create a positive customer experience. Overtime earning potential is possible.

Compensation is a competitive monthly salary based on experience. Greeley CDJR states that it is an equal opportunity employer and makes employment decisions based on qualifications, work experience, and business needs.

Requirements

• High school diploma or equivalent.
• At least 21 years of age.
• Regular and punctual attendance.
• Valid state driver's license with minimal driving infractions or incidents.
• Experience using tablets or electronic devices for call updates, policy and procedure review, safety records, and related duties.
• Strong customer service and communication skills, including understanding the importance of providing an ELITE customer and guest experience.
• Ability to lift materials weighing up to 75 pounds.
• Ability to successfully complete drug screening, motor vehicle record checks, criminal background checks, and pre-employment and ongoing DOT health screenings.
• Ability to provide vehicle services including fueling, jump-starts, lockout service, flat-tire changes or inflation, and towing.
• Prior tow truck driving or roadside service experience is mandatory.
• Ability to safely operate a wheel lift, flatbed, dolly towing equipment, and related service equipment.
• Ability to work with frequent exposure to road hazards and temperature extremes, spending most of the time outside a temperature-controlled environment.

Responsibilities

• Operate a full-size, medium-duty-capable tow truck to assist customers, guests, employees, and motorists.
• Provide fuel, jump-starts, lockout service, flat-tire changes or inflation, and towing to the dealership.
• Identify vehicle concerns and provide necessary roadside services to help customers get safely back on the road or have their vehicles towed.
• Provide ELITE customer service and ensure customer and guest satisfaction.
• Use tablets or other electronic devices to update calls, review policies and procedures, document safety records, and complete other applicable duties.

Benefits

• Medical, dental, and vision benefits.
• Paid vacation depending on tenure.
• Paid time off in accordance with the Colorado Health Families and Workplaces Act.
• Six paid holidays yearly.
• Employee discounts on parts, service, and vehicle purchases.
• Overtime earning potential.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED