TMBC Service Specialist

Bass Pro Shops • Sevierville, TN

3d

About The Position

The TMBC Service Specialist assists with Service Department operations, including unit inventory procedures, pre-delivery inspections (PDI), and delivery orientations. The role may also help customers with boat, motor, trailer, or ATV/UTV service and warranty repairs, and may assist with parts and accessories sales.

The position supports a welcoming, productive customer experience by greeting service, warranty, parts, and new-unit delivery customers; answering questions; documenting service concerns; and helping keep customers informed about repair estimates and progress. The specialist also supports receiving and inventory processes, prepares units and documents for delivery, explains unit and accessory operation and maintenance to customers, and helps with warranty processing, parts transactions, payments, and daily reconciliation. Work is performed under general supervision using established procedures, with occasional independent judgment and recommendations for improving procedures, policies, and practices.

Requirements

• High school education or equivalent experience.
• Must be at least 21 years old.
• Ability to complete simple math calculations.
• Ability to communicate in a friendly and professional manner with customers, vendors, and fellow associates.
• Ability to establish and maintain effective working relationships with customers, management, and co-workers.
• Ability to perform various functions within a dealership management data-entry system.
• Able to lift up to 50 pounds.
• Able to work indoors and outdoors, including in a non-air-conditioned environment.
• Able to stand for extended periods.

Responsibilities

• Support a strong commitment to world-class customer service and a pleasant, productive shopping experience.
• Greet new-unit delivery, service, warranty, and parts customers promptly and in a friendly, efficient manner.
• Answer service, warranty, and parts questions in person and over the phone.
• Assist the Receiving Department with unloading, inspecting, and verifying VINs on new units delivered by manufacturers.
• Apply bar code labels to received units and update lot locations in IDS.
• Maintain unit inventory status communication in IDS and assist with physical inventories.
• Print the daily unit delivery schedule to prepare for upcoming orientations.
• Conduct final PDI and inspect the detailing of units scheduled for delivery; report condition issues to the Service Manager and provide VIN verification to the BA.
• Confirm rigging and accessory mounting instructions against work orders.
• Prepare Owner’s Delivery Packets and delivery documents ahead of customer pickup.
• Explain unit and accessory operation, break-in, and maintenance procedures to customers.
• Help service customers document concerns on TMBC Repair Orders.
• Assist the Service Manager with creating related IDS work orders and informing customers about repair estimates and progress.
• Assist the Marine GSM and senior management with scheduling departmental work.
• Stay current on product warranty policies and procedures.
• Assist with warranty repair authorizations and related IDS work order creation.
• Assist with receiving and selling parts in the IDS dealer management system, accepting parts and work-order payments, compiling daily batch reports, and reconciling the till.
• Work with Management and the BA to ensure units are not released until payment has been received in full.
• Maintain a clean and professional work area.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental insurance.
• Vision insurance.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED