TMBC Service Specialist

Bass Pro Shops • Sevierville, TN

4d

About The Position

The TMBC Service Specialist assists with Service Department operations, including unit inventory procedures, pre-delivery inspections (PDI), and delivery orientations. The position may also assist customers seeking service or warranty repairs for boats, motors, trailers, or ATVs/UTVs, and may help sell parts and accessories.

The role supports customer service throughout the dealership, helps coordinate unit deliveries and service work, documents customer concerns, and assists with warranty processes, parts transactions, and payments. The specialist works under general supervision using established procedures, with occasional independent judgment to complete assignments and make recommendations about work procedures, policies, and practices.

Requirements

• High school education or equivalent experience.
• Must be at least 21 years old.
• Ability to complete simple math calculations.
• Ability to communicate in a friendly and professional manner with customers, vendors, and fellow associates.
• Ability to establish and maintain effective working relationships with customers, management, and co-workers.
• Ability to perform various functions within a dealership management data entry system.
• Able to lift up to 50 pounds.
• Able to work indoors and outdoors, including in a non-air-conditioned environment.
• Able to stand for extended periods.

Responsibilities

• Support world-class customer service and provide a pleasant, productive shopping experience.
• Greet unit delivery, service, warranty, and parts customers promptly and courteously.
• Answer service, warranty, and parts questions in person and over the phone.
• Assist the Receiving Department with unloading, inspecting, and VIN-verifying new units delivered to the dealership.
• Affix bar code labels to received units and update their lot locations in IDS.
• Maintain unit inventory status communications in IDS and assist with physical inventories.
• Print the daily unit delivery schedule in preparation for upcoming orientations.
• Conduct final PDI and inspect the detailing of units scheduled for delivery; report condition issues to the Service Manager and provide VIN verification to the BA.
• Confirm rigging and accessory mounting instructions against work orders.
• Prepare Owner’s Delivery Packets and delivery documents before customer pickup.
• Explain unit and accessory operation, break-in, and maintenance procedures to customers.
• Help service customers document concerns on the TMBC Repair Order.
• Assist the Service Manager with creating related IDS work orders and keeping customers informed about repair estimates and progress.
• Assist the Marine GSM and senior management with scheduling department work.
• Stay up to date on product warranty policies and procedures.
• Assist with warranty repair authorization and related IDS work order creation; receive and sell parts in the IDS dealer management system; accept parts and work order payments; compile daily batch reports; and reconcile the till.
• Assist Management and the BA in ensuring units are not released until payment is received in full.
• Maintain a clean and professional work area.
• Perform other duties as assigned.

Benefits

• Retail merchandise, restaurant, resort, and conservation attraction discounts.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED