Service Specialist

K2 Services•San Jose, CA

7d•$25 - $27•Onsite

About The Position

The Service Specialist is a highly visible point of contact for internal and external guests, providing a warm and welcoming office experience. The role upholds clients’ values and works closely with the Client Service Manager to help ensure the office operates efficiently and consistently while delivering a high level of customer service. Based in San Jose, California, the position supports office services, facilities, visitors, meetings, access and security, and day-to-day workplace operations.

Requirements

1–2 years of experience in office services, hospitality, or workplace operations.
Strong communication and relationship management skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office and workplace systems.
Strong attention to detail and organizational skills.
Client-focused mindset.
Leadership and accountability.
Operational efficiency.
Problem-solving and decision-making ability.
Ability to lift or move 40 lbs. or greater.
Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand, or sit for an extended period of time.

Responsibilities

Manage office and facilities operations in partnership with the Regional Office Manager and Office Manager.
Coordinate with building management, security, engineering, and vendors; submit maintenance requests and support workplace operations.
Coordinate visitor access with building security, greet and direct visitors, notify appropriate contacts, monitor building access points as needed, and validate and track approved visitor parking.
Manage conference room and workspace reservations using internal systems, support scheduling needs, resolve conflicts, and coordinate external building conference room bookings when required.
Place and track catering orders in line with firm guidelines; coordinate, confirm, and support catering setup and teardown; prepare meeting rooms and align with meeting organizers.
Issue, track, and manage employee and visitor access badges, and coordinate with building security on onboarding, offboarding, and access audits.
Respond promptly to employee requests.
Process mail, packages, courier requests, and certified mail.
Order business cards and life event items according to guidelines.
Support event planning and office initiatives.
Maintain conference rooms and shared spaces throughout the day; ensure common areas and conference rooms are clean and ready, replenish supplies, and report issues as needed.