Service Specialist

K2 Services•Minneapolis, MN

3d•$20•Onsite

About The Position

Opensity Solutions is a technology-enabled managed services organization serving law firms, financial institutions, and professional services firms. It provides operational platforms, automation, advisory services, and support across technology, document processing, administration, marketing, billing, records governance, workflow automation, consulting, hospitality, and facilities. The Service Specialist works at a client’s office and provides administrative support that may include copy, print, mail, hospitality, facilities, and receptionist services. The role supports a professional business environment and includes coordinating workplace services, maintaining supplies and spaces, and assisting clients and visitors.

Requirements

High school diploma or GED.
At least 1 year of work experience in a customer service field.
Ability to multitask with attention to detail.
Ability to resolve issues with professionalism and tact.
Ability to lift or move 40 pounds or more.
Ability to grasp, lift, or carry packages on a standard wheeled cart with a 75-pound load capacity.
Ability to walk, bend, kneel, stand, or sit for extended periods.

Responsibilities

Meter, sort, and distribute mail and accountable packages according to schedule.
Produce copy, print, and scan projects accurately according to written instructions.
Answer incoming telephone calls and route them to the appropriate person.
Greet and announce visitors in a friendly and professional manner.
Coordinate and maintain client conference rooms, common areas, and kitchens; ensure rooms are clean, stocked, and ready for use.
Organize and distribute client kitchen supplies, maintain inventory, and order supplies as needed.
Maintain copy rooms, stock general supplies, deliver paper, and perform basic daily maintenance.
Provide facilities services that may include hanging pictures, small office moves, cleaning, and communicating building or equipment concerns to key client contacts.