Service Specialist

Brookshire Grocery Company•Coleman, TX

7d•Onsite

About The Position

The Service Specialist performs cashier and customer service duties to maintain an efficient front end and helps ensure products are stocked, displayed, and rotated properly throughout the store. The role provides the local community with a convenient, friendly, and clean shopping experience. Work is generally performed in a retail store and may include responsibilities related to an on-site fuel station.

Requirements

Basic knowledge of cash registers.
Basic knowledge of WFM (Workforce Management).
Basic knowledge of on-site fuel station procedures.
Ability to count and calculate for cash handling and sales transactions.
Ability to communicate effectively in writing and verbally with customers and partners.
Ability to multitask and work in a fast-paced environment.
Ability to work safely with sharp objects such as knives and box cutters.
Ability to operate a manual or electric pallet jack for partners at least 18 years of age.
Ability to safely operate and maintain department equipment.
Ability to work flexible schedules, including nights, weekends, and holidays.
Minimum age of 18 to operate select machinery.
Minimum age of 21 to drive for Company business in accordance with the BGC Business Driver Policy.
TABC/LACT/AATC certification required.
Food Handler certification required.
Fuel Operator C certification required.
Attendance at work is required.
Ability to meet the physical demands of continuously standing or walking; frequently using hands to reach, touch, or handle; frequently pushing, pulling, maneuvering, or lifting objects up to 40 lbs.; frequently bending, kneeling, or squatting; and occasionally pushing, pulling, maneuvering, or lifting objects up to 75 lbs.

Responsibilities

Weigh, key, and scan items accurately, ensure correct checkout totals, and maintain the correct cash count in the register.
Enforce quality control and food safety standards; stock and rotate dated products properly.
Verify prices and help monitor product and supply levels for reordering.
Unload trucks and place delivered items in designated areas.
Remain current on tender policies and procedures for checks, credit, debit, coupons, EBT, WIC, AML, and related transactions.
Greet customers, answer questions, respond to complaints, and help customers locate and select products.
Notify store management of opportunities to improve processes.
Inspect gas pumps and maintain the fuel station according to Company standards.
Maintain a clean, safe, and sanitary working and shopping environment by following Company safety procedures.
Identify potential hazards, remedy them or place appropriate warning signs or devices when reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.