Service Specialist

Brookshire's•Coleman, TX

5d•Onsite

About The Position

The Service Specialist performs cashier and customer service duties to maintain an efficient front end and ensures products are stocked, displayed, and rotated properly throughout the store. The role provides the local community with a convenient, friendly, and clean shopping experience. Work is generally performed in a retail store, with occasional exposure to extreme cold or heat, wet or slippery conditions, outside temperatures and weather, and cleaning agents. Noise levels range from quiet to moderate.

Requirements

Basic knowledge of cash registers and Workforce Management (WFM).
Basic knowledge of on-site fuel station procedures.
Ability to count and calculate for cash handling and sales transactions.
Ability to communicate effectively in writing and verbally with customers and partners.
Ability to multitask and work in a fast-paced environment.
Ability to work safely with sharp objects such as knives and box cutters.
Ability to operate a manual or electric pallet jack for partners at least 18 years of age.
Ability to safely operate and maintain department equipment.
Ability to work flexible schedules, including nights, weekends, and holidays.
Typically involves on-the-job training.
At least 18 years of age is required for partners operating select machinery.
At least 21 years of age is required to drive for Company business under the BGC Business Driver Policy.
TABC/LACT/AATC certification required.
Food Handler certification required.
Fuel Operator C certification required.
Continuously use close and distance vision, depth perception, or the ability to focus; stand or walk.
Frequently talk and hear; use hands for reaching, touching, or handling; push, pull, maneuver, or lift objects up to 40 lbs.; and bend, kneel, or squat.
Occasionally use fine finger movements and push, pull, maneuver, or lift objects up to 75 lbs.

Responsibilities

Weigh, key, and scan items accurately and maintain the correct cash count in the register.
Enforce quality control and food safety standards and ensure dated products are stocked and rotated properly.
Verify prices and help monitor product and supply levels for reordering.
Unload trucks and place delivered items in designated areas.
Follow tender policies and procedures for checks, credit, debit, coupons, EBT, WIC, AML, and other payment types.
Greet customers, answer questions, respond to complaints, and maintain a friendly, customer-service-oriented attitude.
Help customers locate and select products.
Notify store management of opportunities to improve processes.
Inspect gas pumps according to Company standards and maintain the fuel station properly.
Maintain a clean, safe, and sanitary work and shopping environment by following Company safety procedures.
Identify potential hazards and remedy them or place appropriate warning signs or devices as soon as reasonably possible; report hazards that cannot be remedied immediately to a supervisor.
Attend work as required.