Service Specialist

K2 Services•Chicago, IL

4d•$20•Onsite

About The Position

The Service Specialist at Opensity Solutions delivers high-quality, on-site administrative and operational support within a client office. The role helps keep day-to-day office operations running smoothly across mail handling, copy and print production, reception, hospitality, facilities support, and general office coordination. As a front-line representative of Opensity Solutions, the Service Specialist provides professional customer service and helps ensure an efficient, welcoming workplace experience for clients and visitors. Opensity Solutions provides managed operational services to law firms, financial institutions, and professional services firms. Its services include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting, and hospitality and facilities services. The role requires physical activity throughout the workday, including standing, walking, bending, kneeling, and sitting. It may involve lifting or moving items up to 40 pounds and pushing, pulling, or carrying items on wheeled carts with loads up to 75 pounds.

Requirements

At least 1 year of experience in customer service, administrative support, hospitality, facilities, or office services is preferred.
Strong customer service skills and a professional, client-focused attitude.
Ability to multitask and manage multiple responsibilities in a fast-paced environment.
Strong attention to detail and commitment to accuracy.
Ability to communicate effectively and professionally with clients, visitors, and team members.
Ability to resolve issues with tact, professionalism, and sound judgment.
Reliable, flexible, team-oriented, and possessing a strong work ethic.
Ability to lift or move items up to 40 pounds as needed.
Ability to push, pull, or carry items using wheeled carts with loads up to 75 pounds.
Ability to stand, walk, bend, kneel, sit, and perform physical tasks throughout the workday.

Nice To Haves

Basic proficiency with office equipment and Microsoft Office applications.
Experience in a corporate, professional services, or client-facing environment.

Responsibilities

Sort, meter, distribute, and track incoming and outgoing mail and accountable packages according to established schedules and procedures.
Handle mail and courier items accurately and deliver them promptly within the client environment.
Organize and properly store mailroom materials and supplies.
Complete copy, print, and scan requests accurately according to written instructions and client requirements.
Maintain quality, accuracy, and timely completion of production tasks.
Operate and maintain copy and print equipment and report technical issues or supply needs.
Answer incoming phone calls and route inquiries to appropriate individuals or departments.
Greet and professionally announce visitors, assist with front desk operations, and support visitor management as required.
Provide professional customer service to clients, visitors, and team members while representing the client and Opensity Solutions.
Coordinate setup and readiness of conference rooms, meeting spaces, kitchens, and common areas.
Keep hospitality spaces clean, organized, and stocked with necessary supplies.
Manage kitchen and office supply inventory and place orders as needed.
Support catering setup, meeting preparation, and general hospitality requests.
Assist with office moves, hanging signage or artwork, and maintaining office organization.
Monitor and report maintenance issues or equipment concerns to appropriate stakeholders.
Maintain the cleanliness and functionality of shared office spaces, including copy rooms and supply areas.
Support general workplace upkeep to maintain a professional, well-maintained environment.