TMBC Sales

Bass Pro Shops•Foxborough, MA

About The Position

Performs selling and customer service activities to help Boat and ATV customers make informed buying decisions. The role involves engaging customers, identifying their boating or ATV needs, providing product information, maintaining product knowledge, and supporting a smooth delivery experience. The position also includes managing customer leads and follow-up activities in a CRM system, preparing and maintaining the showroom, completing sales paperwork, participating in special events, and meeting monthly sales goals. The employee must follow company policies and procedures and may perform other duties or temporary assignments in other store areas as needed.

Requirements

High school education or equivalent experience.
Ability to calculate figures such as discounts and percentages.
Ability to communicate in a friendly and professional manner with customers and other associates.
Ability to lift up to 50 pounds and stand for extended periods.
Ability to establish and maintain effective working relationships with management, coworkers, and customers.
Ability to operate a computer system and Point of Sale register system.

Responsibilities

Provide friendly, timely customer service and help create a pleasant, productive shopping experience.
Meet with potential customers to determine their boating and/or ATV needs and provide information to support informed buying decisions.
Maintain current product knowledge using brochures, the Internet, and product information training meetings.
Stay aware of advertised items, pricing structures, promotions, and selling-skills training and direction.
Work cooperatively with the Service Department to support seamless customer deliveries.
Maintain confidentiality of sensitive and personal information.
Prepare the showroom each morning, ensuring signage meets presentation standards and products are clean, presentable, and sellable; maintain product cleanliness and integrity throughout the day.
Generate and manage leads and prospects in the CRM tool, including entering new customers and documenting follow-up activities and daily tasks before and after sales.
Participate in special events such as boat shows and parking lot events.
Accurately complete required sales paperwork.
Meet and exceed individual monthly sales goals and contribute to achieving company sales goals.
Maintain a clean and professional work area.
Follow all company policies and procedures.
Perform other duties and assignments as needed, including temporary assignments in other store areas.