TMBC Sales Lead

Bass Pro Shops•Mitchell, SD

About The Position

The TMBC Power Sports Sales Lead supports the Marine Group Sales Manager in the daily operation of the department, including merchandise presentation, inventory control, pricing, sales enhancements, sales-team training and coaching, and customer service. The role also performs sales and customer-service activities to help boat and ATV customers make informed purchasing decisions. The Sales Lead provides daily direction and motivation to department Outfitters, supports sales and operational goals, maintains product and promotion knowledge, and helps ensure showroom products and displays are clean, properly signed, and ready for sale. The role manages customer leads and follow-up in the provided CRM, supports Sales Consultants in using the CRM and selling process, and works with the Service Department to help ensure seamless customer deliveries. The position assists the GSM with special events, inventory and pricing accuracy, product assortments, and supervisory duties, including training, work assignments, performance evaluation, and problem resolution. It also helps resolve customer and employee concerns with the GSM and HR Manager. Individual monthly sales goals apply and are based on employment status, scheduled hours and days, length of employment, and historical sales.

Requirements

High school diploma or equivalent.
Two to three years of supervisory experience; retail or sales experience is preferred.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, Outfitters, customers, and the public.
Ability to conduct meetings and make presentations to small groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, inventory management systems, and dealer management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, Outfitters, and customers.

Nice To Haves

Supervisory experience in a retail or sales environment.

Responsibilities

Support a strong commitment to world-class customer service and provide a pleasant, productive shopping experience.
Engage customers entering the department in a friendly and timely manner.
Support the GSM in achieving sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily leadership, direction, and motivation to department Outfitters, including preparing task lists and following up.
Determine prospective customers’ boating or ATV needs and provide information to support informed purchasing decisions.
Maintain current product knowledge using available resources, including brochures, the Internet, and product training meetings.
Stay aware of advertised items, current pricing structures, and promotions.
Ensure Sales Consultants remain current on and follow selling-skills training and direction, Tracker Way Certification, and annual recertification.
Work cooperatively with the Service Department to support seamless customer deliveries.
Maintain confidentiality of sensitive and personal information.
Prepare the showroom each morning, ensuring signage meets presentation standards and products are clean, presentable, and sellable; maintain product cleanliness and integrity throughout the day.
Generate and manage leads and prospects in the provided CRM, including entering new customers and documenting follow-up activities and daily customer tasks before and after sales.
Train Sales Consultants in dealership CRM use and application.
Resolve customer and Outfitter concerns with the GSM and HR Manager.
Assist the GSM with coordinating special events; maintaining pricing and UPC integrity; determining assortments; ensuring inventory accuracy; and maintaining proper displays, signage, advertised-item pricing, and online inventory integrity.
Assist the GSM with supervisory responsibilities, including interviewing, training, planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free working environment.
Meet and exceed assigned individual monthly sales goals and assist Sales Consultants with the selling process to help achieve individual and company sales goals.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental benefits.
Vision benefits.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.